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Thank you very much it now worked. I had just to do it in the actual account on my mac and not in the parallels website.
Dear Maria, I still cannot transfer the license. Do I something wrong? I want to tranfer Parallels Desktop for Mac 13 license from...
Dear Maria from Parallels, I would like to deactivate my parallels for mac 13 license on the email associated with this account I'm writing from....