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  1. Ashley Chumun
    Post

    The previous activation key has not been accepted by the license server

    Hello @ChrisD41 Thank you for your feedback. We performed the necessary changes on our side. Please perform the activation process again with...
    Post by: Ashley Chumun, Apr 21, 2024 at 7:35 PM in forum: Licensing and Activation
  2. Ashley Chumun
    Post

    This license key is already registered in a different account

    Hello @oralg Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested...
    Post by: Ashley Chumun, Apr 21, 2024 at 11:31 AM in forum: Licensing and Activation
  3. Ashley Chumun
    Post

    License Key attached to different account, cannot activate purchased key?

    Hello @oralg , Thank you for the provided feedback. We have sent you a private message, please check it and provide us with the requested...
    Post by: Ashley Chumun, Apr 21, 2024 at 11:30 AM in forum: Licensing and Activation
  4. Ashley Chumun
    Post

    Copy/Paste not working

    Hello @ScottS57 Thank you for your feedback. For more information regarding the data we collect in the technical report, please follow this link...
    Post by: Ashley Chumun, Apr 21, 2024 at 11:22 AM in forum: Parallels Desktop on a Mac with Apple silicon
  5. Ashley Chumun
    Post

    hard disk 1 missing

    Hello @abc4 Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the issue....
    Post by: Ashley Chumun, Apr 21, 2024 at 11:11 AM in forum: Windows Virtual Machine
  6. Ashley Chumun
    Post

    Refund subscription

    Hello @LouisD6 Thank you for your feedback. As checked on our side, your refund request has already been processed on Cleverbridge. Refunds take...
    Post by: Ashley Chumun, Apr 21, 2024 at 11:03 AM in forum: Account and Subscription Management
  7. Ashley Chumun
    Post

    This license key is already registered in a different account.

    Hello @WuShihC Thank you for your feedback. We sent you a private message, please check it and give us a reply. Thank you
    Post by: Ashley Chumun, Apr 18, 2024 in forum: Licensing and Activation
  8. Ashley Chumun
    Post

    100% CPU Usage???

    Hello @0xGokuz Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Apr 14, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  9. Ashley Chumun
    Post

    Parallels 16 does not activate

    Hello @DavidK81 Thank you for your feedback. We made the necessary changes on our side, please retry the activation of Parallels 16 on your side....
    Post by: Ashley Chumun, Apr 14, 2024 in forum: Licensing and Activation
  10. Ashley Chumun
    Post

    Refund

    Hello @daniel31 Please be informed that a refund request for the purchase has been submitted for processing. Kindly note that it can take five to...
    Post by: Ashley Chumun, Apr 11, 2024 in forum: Account and Subscription Management
  11. Ashley Chumun
    Post

    Refund - cancelling subscription

    Hello @daniel31 Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...
    Post by: Ashley Chumun, Apr 11, 2024 in forum: Licensing and Activation
  12. Ashley Chumun
    Post

    Activation limit and can't access web portal

    Hello @CarstenM We've reset your key on our side. Please try again.
    Post by: Ashley Chumun, Apr 2, 2024 in forum: Licensing and Activation
  13. Ashley Chumun
    Post

    Performance of Mac Mini vs Studio

    Hello @RobertZ8 Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Apr 1, 2024 in forum: Parallels Desktop on a Mac with Apple silicon
  14. Ashley Chumun
    Post

    Textures in Roblox glitching whenever I play any game

    Hello @Nathan12 Thank you for the technical report. We did test Roblox on our side and it's working without any graphics glitches. Please follow...
    Post by: Ashley Chumun, Mar 19, 2024 in forum: macOS Virtual Machine
  15. Ashley Chumun
    Post

    Textures in Roblox glitching whenever I play any game

    Hello @Nathan12 Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Mar 18, 2024 in forum: macOS Virtual Machine
  16. Ashley Chumun
    Post

    How to remove unused and expired product key?

    Hello @dannys8 Unfortunately, you can't remove an unused license. However, you can hide it following the steps below: 1. Access the link...
    Post by: Ashley Chumun, Mar 9, 2024 in forum: Licensing and Activation
  17. Ashley Chumun
    Post

    Cancel subscription

    Hello @NinaW As requested, we have disabled the auto-renewal on your Parallels Desktop Subscription. Thank you!
    Post by: Ashley Chumun, Mar 9, 2024 in forum: Licensing and Activation
  18. Ashley Chumun
    Post

    If I delete my Parallels account, will connected subscriptions get cancelled?

    Hello @NinaW , As requested, we have disabled the auto-renewal of your Parallels Desktop Subscription. Thank you
    Post by: Ashley Chumun, Mar 9, 2024 in forum: Account and Subscription Management
  19. Ashley Chumun
    Post

    This license has reached its activation limit. Please help.

    Hello, Thank you for your feedback. We have reset the activation limit of your license key. Please retry and let us know. Thanks
    Post by: Ashley Chumun, Mar 9, 2024 in forum: Licensing and Activation
  20. Ashley Chumun
    Post

    Improve Microsoft Office Performance

    Hello @ZhenyuZ , Thank you for your feedback. To let us better understand the situation, please perform the following steps: 1. Reproduce the...
    Post by: Ashley Chumun, Mar 5, 2024 in forum: Parallels Desktop for Mac Feature Suggestions
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