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  1. Pramesh Boodadoo
    Post

    Critical Error Pop-Up *after* Shutdown

    Hello, For us to further investigate this issue kindly provide us with the following information: 1. Screenshot of error message. 2. While the...
    Post by: Pramesh Boodadoo, May 29, 2025 in forum: General Questions
  2. Pramesh Boodadoo
    Post

    Download Video from Youtube Missing Audio

    Hello, This issue has been reported to our Development Team. Once there is a response from them - whether it is a request for additional...
    Post by: Pramesh Boodadoo, May 29, 2025 in forum: Parallels Toolbox for Mac
  3. Pramesh Boodadoo
    Post

    YouTube video D/L doesn't record Audio anymore on my M4 MacBook Pro

    Hello, This issue has been reported to our Development Team. Once there is a response from them - whether it is a request for additional...
    Post by: Pramesh Boodadoo, May 29, 2025 in forum: Parallels Toolbox for Mac
  4. Pramesh Boodadoo
    Post

    Videos on YouTube cannot download suddenly

    Hello All, This issue has been reported to our Development Team. Once there is a response from them - whether it is a request for additional...
    Post by: Pramesh Boodadoo, May 29, 2025 in forum: Parallels Toolbox for Mac
  5. Pramesh Boodadoo
    Post

    Parallels 20 makes a mess of my graphics

    Hello @LeeP10 , @FahimP , We have created a support case, to further investigate this issue. You shall both receive emails with further...
    Post by: Pramesh Boodadoo, May 29, 2025 in forum: Windows Virtual Machine
  6. Pramesh Boodadoo
    Post

    Refund request time

    Hello, In order to obtain phone/chat support regarding your refund request, kindly follow the below steps: 1. Sign in to your Parallels account...
    Post by: Pramesh Boodadoo, May 19, 2025 in forum: Licensing and Activation
  7. Pramesh Boodadoo
    Post

    The activation key cannot be used to activate on the new Mac

    Hello @axy , We have made the necessary modification on our side. Please use your Parallels Desktop 15 License key as the previous license to...
    Post by: Pramesh Boodadoo, May 19, 2025 in forum: Licensing and Activation
  8. Pramesh Boodadoo
    Post

    This license has reached its authorization limit.

    Hello, We have made the necessary change. Kindly try activating your Parallels Desktop 15 license again. Thank you.
    Post by: Pramesh Boodadoo, May 19, 2025 in forum: Licensing and Activation
  9. Pramesh Boodadoo
    Post

    [resolved] Game controllers not working on macOS Sequoia 15.4

    Hi @error , Your created support case has been escalated to Parallels Support Level 2 Team for further assistance. You shall receive an email...
    Post by: Pramesh Boodadoo, May 19, 2025 in forum: Windows Virtual Machine
  10. Pramesh Boodadoo
    Post

    Xbox Elite Series 2 Controller WIRED

    Hi @error , Your created support case has been escalated to Parallels Support Level 2 Team for further assistance. You shall receive an email...
    Post by: Pramesh Boodadoo, May 19, 2025 in forum: Windows Virtual Machine
  11. Pramesh Boodadoo
    Post

    DSAN warnings suggest invalid page accesses in prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c

    Hello, Thank you for reporting this issue. While this issue is being investigated by our Development Team, a work-around has been provided here....
    Post by: Pramesh Boodadoo, May 12, 2025 in forum: Linux Virtual Machine
  12. Pramesh Boodadoo
    Post

    Shared folders feature is broken on Ubuntu-25.04

    Hello, Thank you for reporting this issue. While this issue is being investigated by our Development Team, a work-around has been provided here....
    Post by: Pramesh Boodadoo, May 12, 2025 in forum: Parallels Desktop on a Mac with Apple silicon
  13. Pramesh Boodadoo
    Post

    Ubuntu 25.04

    Hello @GlennGS , @tusharjoshi Hi, Thank you for reporting the issue with shared folders appearing empty after installing Parallels Tools on...
    Post by: Pramesh Boodadoo, May 12, 2025 in forum: Linux Virtual Machine
  14. Pramesh Boodadoo
    Post

    macOS 15.4 VM Crashes during start up

    Hello @ViniciusW1 @KimG4 We have created a support case to further investigate this issue. You shall shortly receive an email with further...
    Post by: Pramesh Boodadoo, Apr 18, 2025 in forum: macOS Virtual Machine
  15. Pramesh Boodadoo
    Post

    The previous activation key has not been accepted by the license server.

    Hello, We have reset your Parallels Desktop 18 license key. Kindly try to activate your Parallels Desktop 18 again. You may use either your...
    Post by: Pramesh Boodadoo, Mar 25, 2025 in forum: Licensing and Activation
  16. Pramesh Boodadoo
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hello, We have reset your Parallels Desktop 18 license key. Kindly try to activate your Parallels Desktop 18 again. You may use either your...
    Post by: Pramesh Boodadoo, Mar 25, 2025 in forum: Licensing and Activation
  17. Pramesh Boodadoo
    Post

    Cancel purchase before the end of the 14 day trial

    Hello, You may simply test the Parallels Desktop 14-free trial using this link. You shall not be charged be charged after this trial. If you see...
    Post by: Pramesh Boodadoo, Mar 24, 2025 in forum: Licensing and Activation
  18. Pramesh Boodadoo
    Post

    I did not received the activation code after the Alipay payment

    Hello, Please note that as per our records, you have already received the Parallels Desktop license key on your email address. We have sent you...
    Post by: Pramesh Boodadoo, Mar 24, 2025 in forum: Licensing and Activation
  19. Pramesh Boodadoo
    Post

    Please cancel my trial

    Hello, As per our records, you have activated your 14-days Parallels Desktop free Trial from Parallels Website. You will not get charged when the...
    Post by: Pramesh Boodadoo, Mar 24, 2025 in forum: Licensing and Activation
  20. Pramesh Boodadoo
    Post

    Unable to update payment to renew subscription

    Hello, The email used to registered your Parallels Desktop license is not the same as the billing address. You are receiving the email on the...
    Post by: Pramesh Boodadoo, Mar 24, 2025 in forum: Licensing and Activation
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