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  1. Adeboye Adeotan
    Post

    Record Screen - No sound heard during recording

    Hi Bruno, Our Development team is still working on this. As soon as we have an update, we will provide one
    Post by: Adeboye Adeotan, Apr 16, 2024 at 6:46 AM in forum: Parallels Toolbox for Mac
  2. Adeboye Adeotan
    Post

    Anritsu Line Sweep Toolbox

    Hello ZhoanK, To help us troubleshoot this issue, 1. Please collect a technical report while the issue is being reproduced (click the Parallels...
    Post by: Adeboye Adeotan, Apr 16, 2024 at 5:35 AM in forum: Parallels Desktop on a Mac with Apple silicon
  3. Adeboye Adeotan
    Post

    How many macOS guests does Parallels Desktop allow to run

    Yes you may.
    Post by: Adeboye Adeotan, Apr 10, 2024 at 4:02 PM in forum: macOS Virtual Machine
  4. Adeboye Adeotan
    Post

    you have entered an upgrade key. Please confirm it with a key from the previous version

    Hi Kennedyo, To use an upgrade key, you are required to have a key used to activate an earlier version of Parallels Desktop. Should you not...
    Post by: Adeboye Adeotan, Apr 10, 2024 at 3:58 PM in forum: Licensing and Activation
  5. Adeboye Adeotan
    Post

    parallel tool install success but drag and copy not work

    Hello zer0daysec, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  6. Adeboye Adeotan
    Post

    Video Artifacts Linux Ubuntu amd64

    Hello MatteoB8, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels icon...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  7. Adeboye Adeotan
    Post

    Shared folders from macOS host not visible in Linux VM since updating to Sonoma 14.4

    Hello AndrewC53, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels icon...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Linux Virtual Machine
  8. Adeboye Adeotan
    Post

    Moving Parallels Desktop v10 license to new mac

    Hi SethM1, Apologies for the delay. We have deactivated the computer linked to your Parallels Desktop 12 key.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
  9. Adeboye Adeotan
    Post

    Unexpected shutdown

    Hello, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click the Parallels icon in...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
  10. Adeboye Adeotan
    Post

    Certain Games that I launch in Parallels have invisible objects and objects that flicker

    Hello Els, For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click the Parallels icon...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
  11. Adeboye Adeotan
    Post

    Cancel subscription

    Hello Emilis, We were unable to find any subscription linked to your e-mail address. To enable us look into this, please provide us with the last...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
  12. Adeboye Adeotan
    Post

    Refund - cancelling subscription

    Hi Inga, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can take...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: General Questions
  13. Adeboye Adeotan
    Post

    Window Manager fails to snap Firefox windows

    Hello Ian, Please reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Parallels Toolbox for Mac
  14. Adeboye Adeotan
    Post

    Toolbox Window Manager require permission but app does not show in Accessibility

    Hi Grimlock, Please perform the following steps: - Navigate to Privacy & Security > Accessibility > Enable Window Manager as shown in the...
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Parallels Toolbox for Mac
  15. Adeboye Adeotan
    Post

    Parallels license has reached its activation limit

    Hi, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Licensing and Activation
  16. Adeboye Adeotan
    Post

    Parallels license has reached its activation limit

    Hi, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Licensing and Activation
  17. Adeboye Adeotan
    Post

    This license has reached its activation limit. Please help.

    Hi Gordon, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Licensing and Activation
  18. Adeboye Adeotan
    Post

    Activation limit and can't access web portal

    Hi, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 8, 2024 in forum: Licensing and Activation
  19. Adeboye Adeotan
    Post

    Cancel Subscription

    Hi Bruno, Your license has been cancelled as requested.
    Post by: Adeboye Adeotan, Apr 4, 2024 in forum: Licensing and Activation
  20. Adeboye Adeotan
    Post

    Activation limit and can't access web portal

    Hi, The necessary changes have been made. Kindly try again.
    Post by: Adeboye Adeotan, Apr 3, 2024 in forum: Licensing and Activation
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