2x Remote Application Server configuration

Hi everyone,

I've been trying to implement this server in my organization but it is giving me troubles. I have one (v11) already installed on an old server and now I'm trying to delete it and move it to a newer one, running Windows Server 2012 R2.

So, I've installed it and configured it and it works when trying to access it from within the organization, but from the outside it won't work. I couldn't use the default ports (80 and 443) for access so I'm using 81 and 444. I've configured my firewall settings, basically just changed the rule to point to a different computer and different port, but it is trowing me these error messages saying it cannot find the server.

When I switch my firewall rule back to point to the old server, it works fine. I believe that I have miss-configured something. I have installed the latest version running on a free license.

Can somebody help me with this one?

Thank you,
Peter

 

Hi Peter,

The error provided simply means that the hostname/IP and port you are trying to connect to are not reachable.

To confirm that a process is listening on the port you are trying to connect to, we would recommend trying the test outlined in the following KB: http://2x.helpserve.com/knowledgebase/article/View/227

Further to this, please ensure that port forwarding is configured correctly. If your backend gateway is configured to listen for connections on port 81 and 444, the ports available on your firewall setup should redirect to these ports.

Thanks

 

I like that you brought this story to tell.