Access on iPad unable to connect to remote Mac sitting on MacOS login screen

Discussion in 'Accessing your Mac' started by EngineerBill, Jul 13, 2020.

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  1. EngineerBill

    EngineerBill Bit Poster

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    Parallels Access on iPad does not connect if Mac has had a power outage. In Sys Prefs the Mac is set to restart on power outage, which it does, and sits at user login screen (there are multiple user accounts on this Mac). Access on iPad is set to request Mac username and password, which it does. Then the iPad presents a spinning-spoke wheel on black background, and never connects. Request for support has been generated to Parallels, who is investigating.

    Work-around discovered:
    From the iPad, I start Access to that remote Mac desktop computer (which is sitting at the MacOS user login screen), watch the iPad as the spinning spoke-wheel spins trying unsuccessfully to connect, tap "Disconnect", remove the app from the iPad's screen listing suspended apps (a double press of the iPad home button then swipe away the Access icon there), restart Access from the iPad home screen (which forces the app to login to my Parallels account again), then tap the icon for the remote Mac desktop machine. The spinning spoke-wheel shows it trying to connect, and in about a minute it does properly connect. This procedure is consistently repeatable.
     
  2. Having the same issue with Big Sur on new Mac M1 computers. Any reboot disconnects access and when remote Mac sits on user login screen, Parallels Access can't connect. Workaround mentioned is not working.
     
  3. MaximilienH

    MaximilienH Bit Poster

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    Same issue on my Mac Mini M1 updated to Big Sur 11.2 (which didn't solve anything). Even if I didn't reboot my Mac, if I have to re-login after a period of inactivity, Access is unable to connect.
    I have to connect with another VNC app, login, and then I can start using Access. It makes it quite useless.
     
  4. Andy Adams

    Andy Adams Bit Poster

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    Parallels Access does not work to access M1 Macs, at least MacMini. I have had an ticket open for a couple months and there doesn't seem to be any progress. The black screen is the only thing I can see, although I can also see which applications are open, but when I switch to one of them all I get is a blank screen. I am trying alternate solutions now and at least one has the same problem. Another one seems to work so I will keep testing that.
     
  5. JamesB38

    JamesB38 Bit Poster

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    This issue is still happening to me. Has this been resolved yet?
     
  6. Andy Adams

    Andy Adams Bit Poster

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    No resolution yet. Access is still unusable
     
  7. mexicali

    mexicali

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    Exact same issue. Except, I can access M1 Mac Mini but only if one of my displays is on/active. Defeats the point of having app if I have wake up display manually to access interface via iPad. Might as well sit at host device and work directly on Mac. Zero issue with MacBook Pro(s) while display is closed.
     

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