Access will not connect successfully to an M1 Mac with locked screen

Discussion in 'Accessing your Mac' started by lgp, Dec 14, 2021.

  1. lgp

    lgp Bit poster

    This is a reported problem (I reported it over six months ago; not sure how many others have reported it). There has been no perceptible progress toward a solution.
    I note that the Parallels Access product page makes no mention of the problem, which I consider highly unethical. Access is effectively useless on all new Macs.
    KPOM likes this.
  2. Asish

    Asish Staff Member

    Hello, We would like to inform you that Parallels Access can access the remote computer when Mac is online. Please make sure that Mac is always online. You can refer to this KB article for more information.
  3. CarlosS11

    CarlosS11 Bit poster

    I agree with Igp, Parallels Access is useless on my Macbook Pro 1M Pro. The weird part is that it worked at first and all of the sudden stoped. I've been trying to get support from CS and they keep refering me to useless support pages like the one share here. I've done everything, still the issue persists.
  4. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Hello, could you please let us know the issue still persists? if yes, please submit the technical report ID as mentioned in this link - to assist you further, thanks.

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