account does not show registered product

Discussion in 'Licensing and Activation' started by KestutisJ, Feb 8, 2026.

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  1. KestutisJ

    KestutisJ

    Messages:
    2
    My account does not show registered product - Parallels Desktop for Mac Pro Edition. But when I try to register license key, I get that it has been registered to a another account. I have just received email about upcoming subscription. Which proves that I use correct account name/email.
    I am unable to reach phone support since it does not recognize that I have a subscription with valid phone support option.
    I request support. please help.
     
    KestutisJ, Feb 8, 2026
    #1
  2. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    119
    Hello @KestutisJ ,
    We have sent you a private message with additional details on how to access and use your license.
    Please check your inbox.
    Thank you!
     
    Adarsh Jeetun, Feb 12, 2026
    #2

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