Hello, A lot of weird problems. I purchased Parallels Desktop for Mac for the first time in 2013. Since this time, I received each year an email to my usual inbox and I bought update until last year. Last year I bought a subscription for Parallels Desktop Pro for Mac. No problem... Until this year. I received an email which said that my number card was changed and I had to modify the number to pay the subscription. No problem, I click on the url and I was able to pay and received an email. BUT when I tried to login on parallels web, my password was refused. So I tried to ask for an email to change my password and never received this email. I searched in the inbox, in junk box, undesirable... Nothing. So I try to create an account (perhaps my account wasn't create ?). So ok, I create my account. But if I want to enter my license number, I read that this license is ever attributed. I always use the same email for my account so I don't understand how that's possible ! Moreover, the email I received after I purchased contains url to complementaries informations on my purchase. I tried it... I'm on a web page where I can read "Téléchargement immédiat" but only to Parallels Desktop 12 that I owned from 2017 and in fact, all the page show me things about 2017 !!!! The reference of my purchase is 139415549, so if someone can help me, thank you !