Activation issues

Discussion in 'Installation and Configuration of Parallels Desktop' started by sageman, Dec 27, 2008.

  1. sageman

    sageman Bit poster

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    1
    Hi,

    I have spent all morning trying to activate Parallels 4.0. Quite frustrating.

    By now I have found out, that my previously installed versions where EN versions, I have found three keys: for 2.2, 2.5 and 3.0. All en versions.
    Last update went like a breeze. This time, it seems I was directed to buy a German 4.0 version - last upgrade there was no such distinction! Even though there is this disclaimer on the sales page - why do you direct me there in the first place? Just because my browser is in german?

    So, how can I get this thing registered and get on with my life? I have paid for it. Please get it running NOW.
    I have files several tickets, no answer - last ticket is #646880. But it seems I am not the only one with problems.
     
  2. root

    root Bit poster

    Messages:
    1
    Hello, sageman,

    same problem! Buyed a Upgrade-Package in store, a "german" one. But my older Versions are english. Never thought, they make a difference. No warning on the package! "English" or "german" no matter for me.

    Support send me an older activation-key, doesn´t work.
    Tried to install an english version, but it doesn´t accept the "german" activation-key. :-(

    My Ticket #645049

    Searching the Web, i found that upgrading is not the best idea. But 50 euro for nothing?
     
  3. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Support engineers will reply you
     
  4. f-page

    f-page Bit poster

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    upgrade english version from german site

    I dont't want to run into the same problems as other people here in the forum.

    I have tried to download an English Version of the upgrade. But when I try to download from the german parallels site a warning note appears stating that the version I am downloading isn`t the English one. Although it was possible to choose an update for the english version before.

    >>>> Is "Parallels Desktop 4.0 for Mac Upgrade (en) [#300281243]" the english version or not????

    Do I have to download from the english site with an english browser and pay more money to get an english update in germany??? This can't be true...

    I have also tried to contact the help centre ([Parallels #647501] [PD4] upgrade english version from german site)

    Please help soon, since I have only short time to solve these issues.
     
  5. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Sales engineers are checking situation.
     

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