Activation key is not working

Discussion in 'Installation and Configuration' started by TobiP, Nov 18, 2016.

  1. TobiP

    TobiP Bit Poster

    Messages:
    4
    Hello! I purchased the upgrade for the latest version and when I click to activate the new key it asks for a previous activation key. My key from 2015 and 2013-previous versions is not being accepted by the system. Help! I'm frustrated that I paid the $49.99 for the upgrade (1yr subscription) and it isn't working.
    Thank you.
    Tobi Pomeroy
     
  2. Ajith1

    Ajith1 Parallels Support

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  3. TobiP

    TobiP Bit Poster

    Messages:
    4
    That worked! Thank you so much for your help!
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Glad to hear that! Feel free to reach us anytime.
     
  5. DavidS30

    DavidS30 Bit Poster

    Messages:
    4
    Hello, my activation key is not working and I've been waiting from someone from the support team who said they could help but they are now not responding. Can somebody please help?
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We can see that you have a business license. Try registering the license under your account then try to activate.
     
  7. DavidS30

    DavidS30 Bit Poster

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    4
    Thank you for your reply. My activation request has now expired. Could you please re-send me a new link?
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Let us know exactly what activation link you are looking for.
     
  9. DavidS30

    DavidS30 Bit Poster

    Messages:
    4
    The one that activates the account??
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have check and confirmed your account is active.
     
  11. I have received a email that my parallels account has been renewed, but when I use the key is says that this is an upgrade key. And that I need a key from a previous version. But I can't find this anywhere. Can somebody help?
     
  12. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hello @Daniel16
    Please check your private message and reply us!
     
  13. GillesL1

    GillesL1 Bit Poster

    Messages:
    2
    I have the same problem. I purchased the upgrade for the latest version and when I click to activate the new key it asks for a previous activation key and my previous key is not being accepted by the system.
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
  15. GillesL1

    GillesL1 Bit Poster

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    2
    it's ok. Thanks you for your help
     
  16. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    360
    Glad to hear that your Parallels Desktop 12 activation issue has been resolved. Reach us out if you have any questions in future.
     

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