Activation Key Not Working

Hello, I've just recently purchased Parallels Desktop 11 and am currently trying to install it on my iMac; however, when I type in the activation key a message appears saying: "Unable to perform the operation. The license server rejects it."

I'm rather at a loss as to what to do. Can anyone help me with this issue?

 

Hello ChristieS,
Please perform the steps outlined in this article and let us how it works

 

Hi Guna, when I got to step 3 in the article you linked, there was no 'licenses.xml' file to move to Trash. I performed steps 4 and 5 anyway but continue to have the same pop-up message about the license server rejecting the key.

 

Hello ChristieS,
Please try the below steps and let us know how it goes
1.Uninstall Parallels Desktop 11 for Mac from here . Please make sure to use PDRemove.zip from the link to uninstall Parallels Desktop 11 for Mac and the article is also applicable for Parallels Desktop 11 for Mac.
2. Run Repair Disk Permission.
Open Disk Utility and run a permissions repair on your startup volume:
Select your MacintoshHD on the left side of the window, select First Aid tab on the right side
3. Restart the Mac and make sure you are connected to the internet.
4. Install Parallels Desktop 11 for Mac.

 

Going through these steps has solved my problem, and I was able to successfully install Windows! Thank you for your assistance Guna!

 

Awesome! Feel free to reach us back for further assistance.