Activation Problem, need an upgrade for newer version

Discussion in 'Licensing and Activation' started by Mixail14, Feb 9, 2026.

  1. Mixail14

    Mixail14

    Messages:
    1
    Hello! My problem; i can't activate my Parallels, but i have a permanent license. I bought a permanent license April'25, and right now i upgaded my Mac, and need to buy a new one? Sounds like it's robbery, cause I have this message and have to pay again. Help me with this, or explain me, why a need to pay again, not for subscription.

    All screens are down below.

    Thanks in advance.
     

    Attached Files:

  2. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    119
    Hello,
    Since you have a Permanent license for Parallels Desktop 20, you would need to download and install the corresponding version in order to activate Parallels Desktop.
    As such, you may use the below link to download version 20:
    https://download.parallels.com/desktop/v20/20.4.1-55996/ParallelsDesktop-20.4.1-55996.dmg
    You may find the Parallels Desktop version and macOS compatibility from this KB article: https://kb.parallels.com/114381
    Thank you!
     

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