Adobe Photoshop CS and CS2 Problems

Discussion in 'Windows Guest OS Discussion' started by ajgrossman, Oct 5, 2007.

  1. ajgrossman

    ajgrossman

    Messages:
    4
    I have a 2ghz Macbook Pro with 2GIG RAM running OSX 10.4.10. I am unable to use Parallels 3.0 build 5160 for either Adobe Photoshop CS or CS2.

    Both Adobe PSCS and CS2 were installed while booted into BootCamp, not from a Parallels session.

    When I try to run PSCS, I get a DLL error and it asks me to reinstall the application and closes. However, when I run it under BootCamp, it runs just fine.

    When I try to run PSCS2, it loads up ok (I do get the constant notice to reactivate!), but when I load an image, PS just stops responding. I cannot move any of the windows or make any menu selections. If I use the MAC Activity Monitor, I do not see any excessive CPU usage or any excessive memory usage. However, if I run it under BootCamp, it runs just fine.

    One of the main reasons I purchased Parallels Desktop for Mac was to run PS without having to reboot into BootCamp.

    Any suggestions, ideas, or fixes?

    Thanks for the help.
     
  2. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    could you please answer some questions.
    What amount of RAM is allocated to your VM?
    You said that you receive a DLL-error. Could you please tell me what exactly is written in error message.
    Did you try to reactivate your CS2?

    Best regards,
    Stacey
     
  3. ajgrossman

    ajgrossman

    Messages:
    4
    Hi Stacey,

    Here is the information you requested:

    RAM allocated to VM = 768MB

    DLL error...I have attached a screen shot of the DLL error. Unfortunately, it is really non-descript. It simply says "A required application library failed to load and the product cannot continue. Please reinstall the application."

    Yes, I have reactivate both CS2 and CS multiple times.

    A.J.
     

    Attached Files:

  4. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    did you try re-install Photoshop when you are in Parallels. May be it will help?

    Best regards,
    Stacey
     
  5. Edder_U2RSE

    Edder_U2RSE

    Messages:
    12
    Your DLL is lost.

    Have You tried re-installing the Software ?
     
  6. gegervision

    gegervision

    Messages:
    185
    Increase the RAM to your VM. Photoshop is memory HOG and use 768MB all by itself. I ran into the same issues and increased my VM RAM to 1.5GB and the problems went away.

    Also from a side note, Adobe will not support Photoshop running within a VM since they have not tested it. I tried and they denied helping me. Just something to know. If you call them do not tell them you are using within a VM or on a Mac.
     
    Last edited: Oct 12, 2007
  7. ajgrossman

    ajgrossman

    Messages:
    4
    Ok,

    I tried to reinstall Adobe Photoshop CS via Parallels, after I uninstalled the application. I then tried to run PSCS, and it failed with the exact same error message as before. Therefore, it makes no difference whether I install it under Bootcamp or Parallels, the application still fails to run as previously noted.

    I have not tried to reinstall PSCS2 yet. I will try that next.

    A.J.
     
  8. ajgrossman

    ajgrossman

    Messages:
    4
    I reinstalled Adobe Photoshop CS2 via Parallels, and it failed in the exact same way as before. I am still unable to run either Photoshop CS or CS2 using Parallels.

    A.J.
     
  9. gegervision

    gegervision

    Messages:
    185
    Did you increase VM RAM as I said?
     
  10. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    is it written in the Error message what .dll file is missing?

    Best regards,
    Stacey
     
  11. ReneS

    ReneS

    Messages:
    22
    Photoshop CS2

    Hi,

    Just to let you know, I run Photoshop CS2 without problems. I have MBP with 3GB and 768MB assigned to VM.

    Does your particular PSCS2 install on a regular windows machine without problems?

    Rene
     
  12. Veinsent

    Veinsent

    Messages:
    3
    Hi, ajgrossman

    May you try to use Photoshop CS for Macintosh ?
    Photoshop - its not a program for VM(or VP) becouse he eat a lot of memory, and 768MB its very very small (only 50% max be eat by Photoshop and then Error)
     
  13. Henry James

    Henry James

    Messages:
    2
    Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
     
  14. Henry James

    Henry James

    Messages:
    2
    I am also trying to install Photoshop CS3 on my VM. I am using an iMac 24" with 4Gb of RAM and when I try to run PS after installation it says Licensing for this product has stopped working and I cannot use this product at this time. I must repair the problem by uninstalling and reinstalling this product or contacting....blah, blah blah. I am the IT admin of my own network.
    Please let me know how to get round this problem. I have not even got to the stage of entering the license key yet.
    What do I do?
     

Share This Page