After PLESK-Update from 9.5.3 to 10.0.0 ERROR

M

MarkusG

Bit poster
Hello.

I have an great problem.

After the Update from PLESK 9.5.3 to PLESK 10.0.0 I have an DB Error after I log in into the Admin-Panel.

The LogIn-window is coming normal. Then I input my LogIn Name and the Password.

Now the new side is loading and than I see an Error in the main-Frame. On the left side on the menu, there is also an ERROR.

The Error in the middle:

ErrorInternal error: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.smb_productUpgrades' doesn't exist
Message SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.smb_productUpgrades' doesn't exist
File Pdo.php
Line 238
Type Zend_Db_Statement_Exception


and the Error in the menu-sidebar:

ERROR: Zend_Db_Statement_Exception
SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.smb_apsInstances' doesn't exist

Additionally, an exception has occurred while trying to report this error: Zend_Db_Statement_Exception
SQLSTATE[42S02]: Base table or view not found: 1146 Table 'psa.smb_apsInstances' doesn't exist

0: Pdo.php:238
Zend_Db_Statement_Pdo->_execute(array)
1: Statement.php:283
Zend_Db_Statement->execute(array)
2: Abstract.php:433
Zend_Db_Adapter_Abstract->query(string 'DESCRIBE `smb_apsInstances`', array)
3: Abstract.php:230
Zend_Db_Adapter_Pdo_Abstract->query(string 'DESCRIBE `smb_apsInstances`')
4: Mysql.php:136
Zend_Db_Adapter_Pdo_Mysql->describeTable(string 'smb_apsInstances', NULL null)
5: Abstract.php:696
Zend_Db_Table_Abstract->_setupMetadata()
6: Abstract.php:739
Zend_Db_Table_Abstract->_setupPrimaryKey()
7: Abstract.php:846
Zend_Db_Table_Abstract->info()
8: Select.php:99
Zend_Db_Table_Select->setTable(object of type Smb_Db_Table_Broker_ApsInstances)
9: Select.php:77
Zend_Db_Table_Select->__construct(object of type Smb_Db_Table_Broker_ApsInstances)
10: Abstract.php:881
Zend_Db_Table_Abstract->select()
11: ApsInstances.php:118
Smb_Db_Table_Broker_ApsInstances->getPackageInstances(integer '1', string 'osTicket')
12: Config.php:15
HelpDesk_Config::getHelpDeskInstances()
13: NavigationContext.php:324
NavigationContext->_fetchHelpDeskSectionNodes(object of type UserAdmin)
14: NavigationContext.php:201
NavigationContext->fetchCustomButtonsSectionNodes(object of type UserAdmin)
15: NavigationContext.php:69
NavigationContext->fetchSection(object of type UserAdmin, string 'custom_buttons', array)
16: NavigationContext.php:380
NavigationContext->get(object of type UserAdmin)
17: Navigation.php:558
Navigation->getContextMenu(object of type UserAdmin, object of type Skin)
18: left.php3:4


Very interessant is the Title in the Brower, there is at least the old version he is showing: Parallel Plesk Panel 9.5.3 - Microsoft Internet Explorer

What is going wrong? And how can I repair the PLesk Panel?

All Domains on the Server are not aviable at the moment! Thats critical!

Thanks for help!

Greetings Markus
 
Error fixed by Parallels technician
here are his final comments

I am glad to say that your issue with control panel was resolved. According to error message

0: Pdo.php:238
Zend_Db_Statement_Pdo->_execute(array)
1: Statement.php:283
Zend_Db_Statement->execute(array)
2: Abstract.php:433
Zend_Db_Adapter_Abstract->query(string 'DESCRIBE `smb_users`', array)
3: Abstract.php:230
...

Some tables related to SiteBuilder was not exists in database.

After database checking, I have created neccessary tables which were parsed from clean installation of Plesk Panel 10.0.1, you could access Plesk control panel now.
 
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