After upgrading to PD9 I have to click everything multiple times..

Discussion in 'Installation and Configuration' started by JoacimB, Aug 30, 2013.

  1. JoacimB

    JoacimB

    Messages:
    17
    Doesn't seem to trigger on the first click, or like input lag. Click once, nothing happens. Click twice, something might happen. Click more then twice something does happen…

    Running on ML with PD Build 9.0.23036 and W8 with all updates. Yes, Parallel Tools are updated.


    Any ideas?
     
  2. can you pls make a problem report to sort the problem out (Help -> Report a Problem) and post obtained number here.
     
  3. Fabio deDO

    Fabio deDO

    Messages:
    2
    Hello, I have the same problem
    It seems that windows continuously "loose" and "find" mouse and keyboard
    looking in Windows Control Panel/Hardware, Virtual Bluetooth controller, virtual keyboard, and printer continuously appear and disappear
    Never happened with first version of Parallels 9 downloaded, problem appeared with first version update
     
  4. adri8n

    adri8n Bit Poster

    Messages:
    1
    Same problem here, Windows 8 guest and PD9.

    report ID: 28166516
     
  5. FabioA

    FabioA Bit Poster

    Messages:
    3
    Same here: PD9 with Windows 7.

    Report ID: 28168759
     
  6. Lobo599

    Lobo599

    Messages:
    1
    Same here...
    It seems that windows continuously "loose" and "find" mouse
    looking in Windows Control Panel/Hardware, with accompanying
    irritating "do-doop" sound.........................
     
  7. JoacimB

    JoacimB

    Messages:
    17
    Done!
    The number: 28205755

    Hope this can be sorted swiftly, as the PD9 is unusable as it is now.

    I can also confirm that the "Virtual Mouse" vanishes and appears, in regular intervals of every 10s or so. Disappears for 1-2s and then rinse and repeat… Can't see that the keyboard vanishes though.
    I see it here: Control Panel\All Control Panel Items\Devices and Printers

    I have a Apple USB keyboard and a Magic Mouse

    mouse0.png mouse1.png
     
  8. Gawied

    Gawied Bit Poster

    Messages:
    13
    I can also confirm "Virtual Mouse" vanishes and appears, in regular intervals of every 10s or so. Disappears for 1-2s and then rise and repeat…

    Very annoying ding-dong sound from Windows as it enumerates and disconnects every 10 seconds!!!

    Unfortunately I need to have my sound on for other stuff :-(. Any other quick work around in the mean time?
     
  9. FabioA

    FabioA Bit Poster

    Messages:
    3
    Windows not only loses the mouse, but also the whole system hangs for a few seconds while enumerates devices. PD9 is completely useless to me until it is resolved.
     
  10. hardcode

    hardcode

    Messages:
    7
    I have exactly the same issue, Virtual Mouse comes and goes along with the USB connect/disconnect "bing bongs". Please resolve ASAP or advise how I can downgrade to Parallels 8.
     
  11. Gawied

    Gawied Bit Poster

    Messages:
    13
    Share your sentiments, I downgraded to PD8 in the mean while!
     
  12. hardcode

    hardcode

    Messages:
    7
    Denis Lunev of Parallels has a work-around in the Windows Guest OS section ("Parallels 9 "Human Interface Devices" constant device disconnect/rediscovery"):

    we were able to reproduce the problem locally in our lab.

    The following boot flag helps us to avoid this issue and at least for one customer coming through support chain: devices.usb.ehc=0

    The flag should be set in Virtual Machine -> Configuration -> Hardware -> Boot Order -> Boot flags

    We are working hard on the issue right now. Sorry for inconvenience and thank you for patience.


    Seems to work for me, let's hope the next version fixes this (race condition for USB2 devices apparently) and the fact I can't get Parallels Access to NOT start up automatically.
     
  13. FabioA

    FabioA Bit Poster

    Messages:
    3
    This WA worked for me. Thanks a lot. Let's wait for final fix.

    BTW, is there any impact using "devices.usb.ehc=0" flag???

    thx
     
  14. hardcode

    hardcode

    Messages:
    7
    As I understand it the work-around disables USB2 leaving USB1 and USB3 active, so it may cause a degradation in USB performance if you're using version 2. It isn't bothering me though. A LOT less than the incessant "bing bong" of Windows getting confused over the Virtual Mouse!
     
  15. Lobo59

    Lobo59

    Messages:
    5
    Work Around works for me. I get the ding dong sound once or twice when starting the virtual machine then all is well. Looking forward to update.

    Lobo
     
  16. JoacimB

    JoacimB

    Messages:
    17
    I'm running my Boot Camp partition in PD9 and the above workaround seems to have solved it for me as well.

    But there's still the issue with not having USB2 support.
     
  17. GeoffreyZ

    GeoffreyZ Bit Poster

    Messages:
    36
    Parallels, please advise when an update has been released to PD9. I can wait before installing and am currently restricting my Windows 7 x64 use to Boot Camp (OS X Mavericks DP7).
     
  18. Robert Strauss

    Robert Strauss

    Messages:
    3
    Ditto. Multiple clicks required. Annoying intermittent delay after mouse click and sometimes key press. Critical flaw. Makes version unusable. Old version was great. Doesn't anyone test this stuff???
     

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