We have an issue with ALT+TAB toggle functionality. The expected behaviour of pressing ALT+TAB toggle then release is to switch quickly back and forth between two windows regardless if the window is hosting a local app or remote published app. When a 2x published app window gains focus, the ALT+TAB keystroke becomes trapped. It will not switch back to the last window that had focus unless ALT+TAB+TAB is pressed. It will not switch between other 2x published app windows at all. This is an issue for us on Windows XP regardless of theme and Windows 7 when the theme is set to 'Windows Classic'. Strangely enough, on Windows 7, changing the them to 'WIndows 7 Basic' resolves the issue. The end users brought this issue to our attention; apparently they rely heavily on the ALT+TAB toggle to switch back and forth. The application is hosted on WIndows 2008 R2 and accessing the application via Microsoft's Remoteapp from the same server does not have the ALT+TAB issue. I was wondering if anyone has stumbled upon or can replicate this issue in their 2x enviroments?
Hi there, please open a support ticket with 2x and provide follow information: 1. Please provide the first seven characters of your license key. 2. Please make sure that ALL 2x Products use the latest release (10.0.1142). >>> Please be aware that the automatic update might be older then the download versions on our website! 3. Please provide the support files (ZIP archive) of the 2xServer (see attachment). >>> Enable logging before or if done already DELETE the old logfile and reproduce the isse. 4. Please provide the 2xClient settings (File -> Export settings) AND the 2xClient logfile (please enable before, Options -> General -> Logging). 5. Do you have the same issue when using native MSTSC to connect to the TS and running the appl.? 6. Do you have the same issue when publishing a desktop and running the appl.? 7. Which OS do you use on the clients, on the terminal server and on the machine with the 2xServer(s)? 8. Do you use virtual environments? >>> If yes, which one and which version? >>> Which machines are virtulised? 9. If available, please provide screenshots from all messages, errors etc. which can help to understand your verbal description better. 10. Is the issue related to a particular software? If yes, which software and version? 11. Does the problem appears in pattern (e.g. particular machine, particular user, particular time etc.)? Kind regards,
