Any chance for an improvement in mouse handling anytime soon?

Discussion in 'Windows Guest OS Discussion' started by ChrisM16, Jun 18, 2017.

  1. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    I still have intermittent 5-second mouse freezes in my Win7 VM (running on 41591), irrespective of settings attempted. Originally, I thought this was a problem with my Win7 mouse driver, but that can't be the case as the Parallels virtual device driver takes over. So, any chance of correcting the mistake that crept in two releases ago?

    Chris M
     
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  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @ChrisM16 , please click on Parallels icon ll > Configure > Hardware > Keyboard & Mouse > Select " Do not optimise for Games" and check if that is working.
     
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  3. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    Hi Arun,

    Just tested again, and no, that makes no difference,

    Chris M
     
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  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @ChrisM16 , please take snapshot ( Action > Take snapshot) and then please click Win + R and type devmgmt.msc , right click and remove the mouse drivers . Once it is done, please click Actions > Reinstall Parallels Tools and let us know if that helps.
     
  5. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    Hi Arun,
    Nope, no difference, I'm afraid,

    Chris M
     
  6. ChrisM16

    ChrisM16 Bit Poster

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    18
    Just updated to Version 12.2.1 (41615), no change... :(
     
  7. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    This is the "Pro Edition" and the mouse randomly freezes, sometimes jumps around the screen and just generally doesn't behave like something to which I subscribe money to. Any feedback would be appreciated.

    Chris M
     
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  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @ChrisM16, please follow the steps to fix the issue.
    1. Shut Down virtual machine.
    2. Open Virtual Machine configuration
    3. Go to Hardware > Boot Order > and paste in Boot Flags box:
    video.hw_pointer=0
     
  9. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    Hi Paul,
    Thanks for that, it's markedly more predictable without any acceleration. However, a modicum of acceleration would be good,as without any, it looks nothing so much as a very old video card...

    thanks,

    Chris M
     
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  10. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    I've just had to re-install Parallels on a replacement Mac and the wretched mouse is misbehaving even with the 'video.hw_pointer=0' switch. Same video card, same drives, same Win7 VM (albeit with the Parallels Toolbox re-installed another few times). Now, in spite of the three possible settings for the mouse, 'Auto detect' has one black pointer that gets captured by any Windows frame that gets clicked plus a white version that sits on the frame last touched. 'Optimise for games' does much the same thing, needing Ctl-Alt to free the mouse, and 'Don't optimise' sort of works but leaves a white pointer where the last mouse click was. The three required devices are present in the Win7 CP Mouse properties pane, everything says its working and yet here I am with an almost unusable VM.

    Any ideas?
     
  11. ChrisM16

    ChrisM16 Bit Poster

    Messages:
    18
    The coda to this is that the 'video.hw_pointer=0' switch was the problem; 13 seems to have got rid of many of the mouse problems I was getting. All good.
     
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