I have already tested Parallels Access controlling a Windows 10 desktop from Samsung Galaxy SM-N9005 (Android 5.0) and SM-A305GT (Android 11.0) without any problems. But with the tablet SM-P355M the app launcher do not work. The screen from the controlled Windows desktop never open. Are there something I can try to solve this?
Hello, Kindly reinstall Parallels Access on the tablet SM-P355M and also reinstall Parallels Access on the remote computer with the latest build of Parallels Access 7.0.4. If the issue still persists kindly let us know.
Hi, I reinstalled Parallels Access on SM-P355M and for the remote computer too I only found version 7.0.1 (39912). Where can I find the version 7.0.4? With these versions the issue still persists. Thanks, renee
Hello, Please refer to this KB article to create a support ticket and reply here with the ticket number so that we can arrange a callback / remote session. Thanks, Parallels Team.