App launcher not work with Galaxy Tab A SM-P355M

Discussion in 'Accessing your PC' started by ReneeS, Feb 6, 2022.

  1. ReneeS

    ReneeS Bit Poster

    Messages:
    2
    I have already tested Parallels Access controlling a Windows 10 desktop from Samsung Galaxy SM-N9005 (Android 5.0) and SM-A305GT (Android 11.0) without any problems. But with the tablet SM-P355M the app launcher do not work. The screen from the controlled Windows desktop never open. Are there something I can try to solve this?
     
  2. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    132
    Hello, Kindly reinstall Parallels Access on the tablet SM-P355M and also reinstall Parallels Access on the remote computer with the latest build of Parallels Access 7.0.4. If the issue still persists kindly let us know.
     
  3. ReneeS

    ReneeS Bit Poster

    Messages:
    2
    Hi, I reinstalled Parallels Access on SM-P355M and for the remote computer too I only found version 7.0.1 (39912). Where can I find the version 7.0.4?
    With these versions the issue still persists.
    Thanks,
    renee
     
  4. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    132
    Hello, Please refer to this KB article to create a support ticket and reply here with the ticket number so that we can arrange a callback / remote session. Thanks, Parallels Team.
     

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