Apple Software Updates locksdown Vista

Discussion in 'Windows Guest OS Discussion' started by mickboyle, Jun 27, 2007.

  1. mickboyle

    mickboyle

    Messages:
    5
    :mad: :mad:

    Guys - is anybody else having this problem.....

    Just to preface things - Vista on Parallels from Bootcamp has been working fine for weeks without a problem....

    After installing Apples latest SW updates yesterday I was prompted to reactivate Windows Vista Business and it activated OK.
    Today most of my functionality (System Properties, Control panel Activation Wizard etc..) has been disabled. I have spoken to Microsoft and they told me to sod off as they don't support Windows on Macs and cannot find anything else on any forums. All I get is a message saying that Windows needs to be activated but cannot get anywhere to do it - although the Internet works fine.

    Any help would be appreciated - it is a legit copy of Vista Business.

    Mick
     
  2. jaredm

    jaredm

    Messages:
    6
    Yep... I've been having this problem since yesterday.

    Has created a huge headache. I've been on the phone with Microsoft to find out if they can understand what's up with the activation.

    The problem for me is that in Boot Camp it sees my Windows install as activated and genuine while in Parallels it can't start the Software Licensing Service and claims that Windows is not genuine.

    I have a ticket open with Parallels... hopefully they'll figure this one out soon. Its been fine for the past couple of weeks so I dont know why it suddenly breaks..
     
  3. Archy

    Archy Super Moderator

    Messages:
    212
    Hello. Thank you for report.
    We will investigate this issue.

    Please answer my questions:
    1. What version of Vista do you have? Mick - Business, what about you, Jared?
    2. Was your Vista fully updated by Microsoft Updates?
    3. Was your Vista activated in Boot Camp and Parallels before Apple updating?
    4. Was it update from Apple for Mac or for Windows (Boot Camp)?
    5. If it was update for Windows from where you have installed it: from Boot Camp or from Parallels?
     
    Last edited: Jun 29, 2007
  4. jaredm

    jaredm

    Messages:
    6
    Hi Archy,

    Please find answers below to the questions in your post:

    1. What version of Vista do you have? Ultimate

    2. Was your Vista fully updated by Microsoft Updates? Yes

    3. Was your Vista activated in Boot Camp and Parallels before Apple updating? Boot Camp

    4. Was it update from Apple for Mac or for Windows (Boot Camp)? I believe the last update I installed before the problem was a Windows update.

    5. If it was update for Windows from where you have installed it: Parallels.

    My parallels support ticket number is 172063 and contains additional details. It seems that within Parallels that the Windows 'Software Licensing Service' is unable to start.
     
    Last edited by a moderator: Jun 29, 2007
  5. mickboyle

    mickboyle

    Messages:
    5
    Jaredm,

    Thx for responding - pleased that it is not only me. And yes if I boot straight into Bootcamp Vista - all is well.

    Lets hope parallels can help us out.
     
  6. mickboyle

    mickboyle

    Messages:
    5
    Archy,

    In order :-

    1. What version of Vista do you have? Mick - Business
    2. Was your Vista fully updated by Microsoft Updates? Yes
    3. Was your Vista activated in Boot Camp and Parallels before Apple updating? Yes
    4. Was it update from Apple for Mac or for Windows (Boot Camp)? I suspect that it was an Apple update that caused the problem.
    5. If it was update for Windows from where you have installed it: from Boot Camp or from Parallels?

    Keeping my fingers crossed Archy.

    Thx

    Mick
     
    Last edited by a moderator: Jun 29, 2007
  7. mickboyle

    mickboyle

    Messages:
    5
    Guys,

    I have the same "software licencing" service not running issue.

    Also I am a Microsoft Reseller and that licence key that I have for Vista Business is valid for 10 activations.
     
  8. jaredm

    jaredm

    Messages:
    6
    Is anyone from Parallels actually investigating this? An acknowledgement would be nice. I have some more details.

    I've noticed that everytime I switch between Boot Camp and Parallels that Vista detects and installs an ACPI x86 driver.

    There are also some more Windows Event Viewer entries that may be relevant. These ONLY appear when booting from Parallels, they don't appear when booting with Boot Camp:

    Code:
    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          29/06/2007 15:36:42
    Event ID:      12291
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Jared-MBP
    Description:
    Key Management Service (KMS) failed to start.
    Info:
    hr=0xC004D301
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
       <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
       <EventID Qualifiers="16384">12291</EventID>
       <Version>0</Version>
       <Level>2</Level>
       <Task>0</Task>
       <Opcode>0</Opcode>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreated SystemTime="2007-06-29T13:36:42.000Z" />
       <EventRecordID>3007</EventRecordID>
       <Correlation />
       <Execution ProcessID="0" ThreadID="0" />
       <Channel>Application</Channel>
       <Computer>Jared-MBP</Computer>
       <Security />
     </System>
     <EventData>
       <Data>hr=0xC004D301</Data>
     </EventData>
    </Event>
    
    
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          29/06/2007 15:36:43
    Event ID:      8204
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Jared-MBP
    Description:
    SL Token Store 'Initialize' failed with error hr=0x8004E101.
    Info: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing\
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
       <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
       <EventID Qualifiers="49152">8204</EventID>
       <Version>0</Version>
       <Level>2</Level>
       <Task>0</Task>
       <Opcode>0</Opcode>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreated SystemTime="2007-06-29T13:36:43.000Z" />
       <EventRecordID>3008</EventRecordID>
       <Correlation />
       <Execution ProcessID="0" ThreadID="0" />
       <Channel>Application</Channel>
       <Computer>Jared-MBP</Computer>
       <Security />
     </System>
     <EventData>
       <Data>hr=0x8004E101</Data>
       <Data>Initialize</Data>
       <Data>SL</Data>
       <Data>C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing\</Data>
     </EventData>
    </Event>
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Security-Licensing-SLC
    Date:          29/06/2007 15:36:43
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Jared-MBP
    Description:
    The Software Licensing service failed to start. hr=0xC004E002, [2, 7]
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
       <Provider Name="Microsoft-Windows-Security-Licensing-SLC" Guid="{1FD7C1D2-D037-4620-8D29-B2C7E5FCC13A}" EventSourceName="Software Licensing Service" />
       <EventID Qualifiers="49152">1001</EventID>
       <Version>0</Version>
       <Level>2</Level>
       <Task>0</Task>
       <Opcode>0</Opcode>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreated SystemTime="2007-06-29T13:36:43.000Z" />
       <EventRecordID>3009</EventRecordID>
       <Correlation />
       <Execution ProcessID="0" ThreadID="0" />
       <Channel>Application</Channel>
       <Computer>Jared-MBP</Computer>
       <Security />
     </System>
     <EventData>
       <Data>hr=0xC004E002, [2, 7]</Data>
     </EventData>
    </Event>
    
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Winlogon
    Date:          29/06/2007 15:36:45
    Event ID:      4102
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Jared-MBP
    Description:
    Windows license is invalid. Error 0xC004F027. Policy Value 0x00000000.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
       <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
       <EventID Qualifiers="49152">4102</EventID>
       <Version>0</Version>
       <Level>2</Level>
       <Task>0</Task>
       <Opcode>0</Opcode>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreated SystemTime="2007-06-29T13:36:45.000Z" />
       <EventRecordID>3012</EventRecordID>
       <Correlation />
       <Execution ProcessID="0" ThreadID="0" />
       <Channel>Application</Channel>
       <Computer>Jared-MBP</Computer>
       <Security />
     </System>
     <EventData>
       <Data>0xC004F027</Data>
       <Data>0x00000000</Data>
     </EventData>
    </Event>
    
     
  9. Archy

    Archy Super Moderator

    Messages:
    212
    Mick,
    I try to reproduce your situation, please answer additional question:
    Have you installed MacBook Pro Software Update 1.0?

    As I understand Jared has different problem.
    Jared, please answer my question:
    Have you ever activated your Boot Camp Vista under Parallels?
    If no, it's right behavior.

    Guys, everybody:
    If you use VM with Boot Camp partition as HDD you need to activate your Windows in Boot Camp and Parallels both.
     
  10. jaredm

    jaredm

    Messages:
    6
    Hi Archy,

    I think I may have discovered what my problem is - one of my windows DLLs was seemingly corrupted (I couldn't open regedit and had the error 'clb.dll contains an error'). A system repair didn't fix this but I copied the file from another machine. Then after regedit worked and activation issues went away.

    I guess the problem was that although Windows was activated under Boot Camp, it wasn't activated under Parallels. The corrupted DLL prevented activation which then caused me this load of other errors.



    Thanks,

    Emrul
     
  11. mickboyle

    mickboyle

    Messages:
    5
    Archy - sorry for the delay - have been away.

    My system is a MacPro desktop and all of the available Apple updates had been applied.

    Hopefully we can get this fixed soon.

    Mick
     
  12. uotony

    uotony

    Messages:
    21
    Hi Everyone: I'll chime in here:

    I had my Windows Server 2008 activated properly in Parallels 3, then upgraded to Parallels 4. That's when this problem happened with me.

    Running Windows Server 2008 from a Bootcamp partition.

    Cheers!
     
  13. royalchan

    royalchan

    Messages:
    1
    Hi everyone,

    I am now having the same problem, and I am kind of happy to find out that I am not alone. I have a copy of Windows Vista Ultimate in my bootcamp partition and also run it in Parallels occasionally. I successfully activated it in both bootcamp and Parallels when I upgraded from Parallels 3 to 4. I think my system worked fine before the 10.5.6 update and a following Apple software update (maybe the keyboard or something) in Windows Vista. And all of a sudden I couldn't see and use my control panel items and the system prompted me to reactivate Windows (in Parallels only, and it worked normally under bootcamp). And similar to everybody else I couldn't complete it because software licensing could not be started and every time I tried to activate it an error came back. I would be glad to see if parallels could fix the problem. And Archy, please find below the answers to your questions:

    1. What version of Vista do you have? Ultimate.
    2. Was your Vista fully updated by Microsoft Updates? Yes.
    3. Was your Vista activated in Boot Camp and Parallels before Apple updating? Yes, both.
    4. Was it update from Apple for Mac or for Windows (Boot Camp)? I usually do my updates running in bootcamp. And this time there are system updates for mac (in Leopard) and some driver updates I think for windows (Boot Camp).
    5. If it was update for Windows from where you have installed it: from Boot Camp or from Parallels? From Boot Camp.

    Thanks a lot!
     
  14. John@Parallels

    John@Parallels

    Messages:
    6,343
    We are aware about problem and working on this
     

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