Black screen flickering

Discussion in 'Installation and Configuration of Parallels Desktop' started by JoseC8, Apr 16, 2018.

  1. JoseC8

    JoseC8 Bit poster

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    I just setup my machine using a 1080p monitor, just switched to an ultrawide 3440x1440 monitor and my monitor just intermittently turns off for a couple of seconds then comes back.
    Is there any fix for this? My purchase is dependent on this being fixed. I need it to work perfectly.
     
    Sathiya@Parallels likes this.
  2. JoseC8

    JoseC8 Bit poster

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    Here is my current hardware.
     

    Attached Files:

  3. Hi JoseC8. Please refer this article to reinstall Parallels Tools and check if it helps.
     
  4. JoseC8

    JoseC8 Bit poster

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    Already did, but got the same result... Any chance I can set it to use the internal gpu in my processor?
     
  5. Please refer the troubleshooting steps from this article and check if it works.
     
  6. JoseC8

    JoseC8 Bit poster

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    Not a good fix, since I dont have a dual monitor set up.
     
    1. Shut down the virtual machine by selecting Actions (from Mac menu bar) -> Shut down.
    2. Open the virtual machine configuration > switch to the Hardware tab > select the Graphics option in the left pane.
    3. In the right pane, increase the video memory to 1GB.
    4. Select Advanced and set to DirectX9 and check for the issue.
     
  7. JoseC8

    JoseC8 Bit poster

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    Tried that to no avail, any other approach on this?
     

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