I followed the instructions on 'KB 113823 Virtual Machine starts with a black screen' but I can't even start windows in safe mode by pressing F8. Also, I followed the instructions 'KB 118732 How to boot virtual machine in safe mode' and the option 'select boot device on startup' is not selectable. Therefore, I am stuck with a black screen. Any solutions to this problem? My Parallels version is: 10.1.4 (28883) I am using Windows 7.1 and Mac OS is 10.10.2
Hi EduardoM1, Please follow the steps suggested below: 1. Start Parallels Desktop - Do not start Virtual Machine. 2. Go to Virtual Machine configure http://kb.parallels.com/117287 > Hardware > Boot Order > Check Select boot device on start up. 3. Now start Windows 7 > Click your mouse inside the Virtual machine Emulator > Start tapping F8. 4. You will receive advanced repair options for Windows 7. 5. Choose Safe mode to continue troubleshooting.
