Parallels Access is an excellent tool, but when I try to use it through Safari I am always getting a black screen instead of connecting to my computer. Please help! Access is working fine with chrome.
I get blank screen after updating to big sur 11.4 using any device, os, or browser, even mobile. Unable to connect, windows or earlier mac os versions still working fine. Been trying for a week to get a hold of support but no one answers
Any update on this? I have tried various combinations of MacBooks running Catalina or Big Sur and Safari or Chrome and always get a blank screen back from the remote computer. I've verified the remote computers each have up to date versions of the Parallels Access app (currently 7.0.0). Each of the remote computers can be accessed OK from an iPhone or iPad running the mobile app and I can see the remote screen. It's only trying to see the remote display on a MacBook browser where I have the problem.
Also, just for fun, I tried a moment ago to access a remote computer using a Windows VM running in Parallels Desktop and connected to a remote MacBook using the Edge browser. Same result, blank screen.
Same thing, I am connected to my Mac, but only see a black screen with timer. I have had a remote engineer online, and now it's back with engineering as not fixed
