I purchased Mac Desktop V6 on about Aug 3, 2011. The other day when I was using V6, I got a message that I could upgrade to V7 before it was officially announced - so I did. However, I PAID to do it. Now I have found out that the upgrade should be for free for people who bought V6 after Aug1. So I should get a refund, but how?? I tried using the automated Cust Support on the website, but it is all geared towards *giving* me the free upgrade and not really helping me with this problem. I can't find any numbers to contact a real person. Ken
Support: http://www.parallels.com/support/ 6 key upgrade to 7 FAQ: http://www.parallels.com/keyfor7/ (I think you have the necessary claim forms in that page)
As I see you have the only order placed in August (4th): 9190720826 . It is for Kaspersky Internet Security. There is no Parallels Desktop 6 in this order. The detailed information about Parallels Desktop 7 free upgrade key eligibility is available at: http://www.parallels.com/keyfor7 If you want your order for Parallels Desktop 7 upgrade be refunded please submit support request at: www.parallels.com/support/request > customer support and licensing
