Break Time does not automatically start tracking

Discussion in 'Parallels Toolbox for Mac' started by Srv-02, Apr 27, 2022.

  1. Srv-02

    Srv-02 Bit Poster

    Messages:
    4
    Dear Parallels Community,
    I recently bought my Parallels license including the Toolbox and I am impressed by its feature set.

    I started to use Break Time, but it doesn't automatically start tracking my activities according to the configured working schedule.
    Every morning I need to open Break Time manually and hit "Start Tracking", though the menu says that it will start tracking at "Wednesday, 9AM" - when it currently is Wednesday, 11AM.

    I am using Break Time on macOS Monterey 12.3.1 on a M1 Pro system.

    Thanks a lot for your help in advance!

    Cheers,
    Mike
     
  2. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    140
    Hello, We would like to recommend you uninstall Parallels Toolbox and download again Parallels Toolbox from this link:https://www.parallels.com/try/toolbox then install the latest build of Parallels Toolbox and check again.
     
  3. MikhailU@Parallels

    MikhailU@Parallels Parallels Support

    Messages:
    114
    Hello!
    Has the issue been fixed for you?
     
  4. Srv-02

    Srv-02 Bit Poster

    Messages:
    4
    Unfortunately, not. Sometimes the tracking doesn't start at all, or only in the afternoon.
     
  5. MikhailU@Parallels

    MikhailU@Parallels Parallels Support

    Messages:
    114
    Thank you for letting us know.
    Kindly collect a tech report at the moment of reproduction as described at https://kb.parallels.com/124107 and send the generated 9-digit ID in your reply.
     
  6. Srv-02

    Srv-02 Bit Poster

    Messages:
    4
    397973746
     
  7. Srv-02

    Srv-02 Bit Poster

    Messages:
    4
    In the morning I opened the MacBook lid out of standby, and it didn't start tracking automatically. When I opened Break Time, I had the prompt to "Start Tracking".
     
  8. MikhailU@Parallels

    MikhailU@Parallels Parallels Support

    Messages:
    114
    Thank you. We've reported the issue to the developers! Once we have an update, we'll reach out to you.
     

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