Can not activate Parallels key because I don't have previous version key

Reference number: 344271829
Invoice date: Jul 8, 2022
Invoice number: AKD-73697548148
So, I purchased an upgrade key for Parallels 17 desktop for Home and Student because I thought it was the permanent license but it turn out that I need a previous version's key to activate. What should I do with my key now?

 

Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, we will be able to initiate the refund for Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license.

 

Yes, I would like a refund, please. I will change to yearly license

 

Hello, please DM us with the payment reference number or the email address with which you have purchased Parallels Desktop so that we can initiate the refund. Thanks,

 

Reference number:407806938
Good evening , I have purchases a yearly subscription to a parallel desktop and now im unable to activate it without a key from the prev. version that I never had

 

Hi, I also have purchased a one-time payment version and have the same problem. (I don't have the previous version)
what should I do?

Reference number: 419889272
Invoice date: 2023/09/23
Invoice number: AKD-736106530119

 

Can not activate Parallels key because I don't have previous version keys what can I do
to activate my account?

reference number: 429827624
invoice number :736107551t275
date 13/11/23