Can not activate Parallels key because I don't have previous version key

Discussion in 'Account and Subscription Management' started by LongN4, Jul 7, 2022.

  1. LongN4

    LongN4 Bit Poster

    Messages:
    2
    Reference number: 344271829
    Invoice date: Jul 8, 2022
    Invoice number: AKD-73697548148
    So, I purchased an upgrade key for Parallels 17 desktop for Home and Student because I thought it was the permanent license but it turn out that I need a previous version's key to activate. What should I do with my key now?
     
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    171
    Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, we will be able to initiate the refund for Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license.
     
  3. LongN4

    LongN4 Bit Poster

    Messages:
    2
    Yes, I would like a refund, please. I will change to yearly license
     
  4. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    171
    Hello, please DM us with the payment reference number or the email address with which you have purchased Parallels Desktop so that we can initiate the refund. Thanks,
     

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