Can not enter my Account - Old Email Address no longer exists

Discussion in 'Account and Subscription Management' started by WolfgangT3, Nov 4, 2019.

  1. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, We've changed your account email address to ar.***lic@w**.de
    Please check and let us know how does it work for you.
     
  2. VictorJ2

    VictorJ2 Bit Poster

    Messages:
    1
    I have the same issue as well. I really need help too.
     
    Last edited by a moderator: Apr 21, 2020
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, please provide us with more details.
    (with your email addresses for example)
     
  4. MartinK21

    MartinK21

    Messages:
    1
    Same problem here old email ker**@**ng.de
    The system tries to send a email to the old address and not to the new one. How can I get in touch with you?
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    I've just sent a pm to you, please check your inbox and reply.
     
  6. CageS

    CageS Bit Poster

    Messages:
    3
    Same issue here.
    I cannot log into Parallels web site. I enter my username (email address) and password, get to the screen where it says it sent a confirmation email to my email address so I can authorize the browser. However, I never get the email (not in Junk / Spam folders either), so I cannot access my account on the web site. Plus, because I can't log in, I can't submit a support ticket from the website. How do I fix? The account is not under this personal email address but my work one , which obviously I don't want to paste in a public forum.
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, we've made some changes with your Parallels account warp***r@gmail.com
    Please try again and let us know how does it work for you.
     
  8. CageS

    CageS Bit Poster

    Messages:
    3
    Hi as mentioned in my post, this was not against my personal gmail account (which has always worked) but rather against my work email address.
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Could you please provide us with your work email address?
     
  10. CageS

    CageS Bit Poster

    Messages:
    3
    How do I send you the email address via non-public forum?
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Please just reply on my PM
     
  12. RafalB1

    RafalB1 Bit Poster

    Messages:
    1
    Hi, I cannot access my old email, tried to change to @gmail.com. I need help. Thanks.
     

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