Can not enter my Account - Old Email Address no longer exists

Discussion in 'Account and Subscription Management' started by WolfgangT3, Nov 4, 2019.

  1. Hello, We've changed your account email address to ar.***lic@w**.de
    Please check and let us know how does it work for you.
     
  2. VictorJ2

    VictorJ2 Bit poster

    Messages:
    1
    I have the same issue as well. I really need help too.
     
    Last edited by a moderator: Apr 21, 2020
  3. Hello, please provide us with more details.
    (with your email addresses for example)
     
  4. MartinK21

    MartinK21 Bit poster

    Messages:
    1
    Same problem here old email ker**@**ng.de
    The system tries to send a email to the old address and not to the new one. How can I get in touch with you?
     
  5. I've just sent a pm to you, please check your inbox and reply.
     
  6. CageS

    CageS Bit poster

    Messages:
    3
    Same issue here.
    I cannot log into Parallels web site. I enter my username (email address) and password, get to the screen where it says it sent a confirmation email to my email address so I can authorize the browser. However, I never get the email (not in Junk / Spam folders either), so I cannot access my account on the web site. Plus, because I can't log in, I can't submit a support ticket from the website. How do I fix? The account is not under this personal email address but my work one , which obviously I don't want to paste in a public forum.
     
  7. Hello, we've made some changes with your Parallels account warp***r@gmail.com
    Please try again and let us know how does it work for you.
     
  8. CageS

    CageS Bit poster

    Messages:
    3
    Hi as mentioned in my post, this was not against my personal gmail account (which has always worked) but rather against my work email address.
     
  9. Could you please provide us with your work email address?
     
  10. CageS

    CageS Bit poster

    Messages:
    3
    How do I send you the email address via non-public forum?
     
  11. Please just reply on my PM
     
  12. RafalB1

    RafalB1 Bit poster

    Messages:
    1
    Hi, I cannot access my old email, tried to change to @gmail.com. I need help. Thanks.
     
  13. JackB20

    JackB20 Bit poster

    Messages:
    2
    I have entered an invalid email address when purchase Paralles Desktop pro for Mac upgrade.
    I used Jack***n@gmail.com instead Jack***m@gmail.com.
    The payment was carried out normally but I can't receive any information invoice and upgrade information too.
    How can I receive my purchase information.
     
  14. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    551
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  15. AleksanderV2

    AleksanderV2 Bit poster

    Messages:
    1
    My mailbox aleksvls@hot.ee is no longer available and therefore my account.
    I changed my account to aleksvls@gmail.com and cannot update my subscription. Help solve the problem!
     
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    388
    Hello,

    We have created a ticket to assist you with this issue and have contacted you on the address aleksvls@gmail.com

    Please check your email inbox.

    Thanks
     
  17. SamuelS14

    SamuelS14 Bit poster

    Messages:
    1
    Hi All, Dear Team Support,
    We have the same issue with my boss's account, could I have support please ?
    We need to transfer the key register from the old account to the new one.
    Regards
     
  18. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    110
    Hello @SamuelS14 ,
    We have created a ticket to assist you with your request and have emailed you via the address saxxxx@wx-bxxxx.xo
    Kindly check your email.
    Thank you!
     
  19. JimN7

    JimN7 Bit poster

    Messages:
    3
    Hello,
    I also have the same issue. The email attached to my subscription/key is not valid and I need to have it moved to a new email address.
    Thank you for your help!
     
  20. Nischay Gaya

    Nischay Gaya Staff Member

    Messages:
    27
    Hello @JimN7 ,
    We have created a ticket to assist you with your request and have emailed you via the address:j****i@r*****ter.**.com
    Kindly check your email.
    Thank you!
     

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