Can not reinstall Parallels

Discussion in 'Parallels Desktop for Mac' started by junglebapak, Jan 8, 2007.

  1. junglebapak

    junglebapak Bit poster

    Messages:
    2
    My Parallels installation has was working flawlessly from day one until my son tried to install a game in the Windows XP OS just before Christmas. After the installation crashed, Parallels would no longer startup. I contacted Parallels and got this response:
    ------------
    Hello,

    First of all check that in Resources section HardDisk1 parameter points to the disk of your used VM, not one you created occasionally. Try to boot with changed boot sequence and then return to the original one.

    In the wirst case you need to try to repair your virtual HD.
    This link will help you:
    http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx?
    pf=true#top
    Press R and enter commands: FIXBOOT, FIXMBR

    If you have some valuable information on old WindowsXP VM you can
    transfer it following way:
    1.Create a new VM. Configure it any way you want, and get it to the point where you are ready to install the guest OS.
    2.Before installing the guest OS, edit the VM by clicking on the edit button, then click "Add..." beneath the property table.
    3.Click "Next", then select "Hard Disk", then "Use an existing hard disk image".
    4.Browse to your previous virtual hard disk (the one with the data you want to recover) and choose "Finish".
    5.Install the guest OS. Be careful not to install it on the virtual hard disk that you are trying to recover.
    6.When you boot into your new installation of Windows, open Explorer and notice that your old virtual hard disk is mounted and that all your old data is accessible.

    Regards,

    --------------
    I can’t get Parallels to start at all so none of this information helps. I have written them again but haven’t gotten any response.

    I have tried uninstalling the program and then reinstalling it without success. I have downloaded and installed both the 3106 build and the 1970 build but have the same problem. Neither of them will start. Help!

    iMac Intel Core Duo 1.83 GHz| 2 GB RAM | 250 GB HDD
    Mac OS X 10.4.8
     
  2. junglebapak

    junglebapak Bit poster

    Messages:
    2
    I was finally able to fix this problem by reinstalling OS X on my Intel Mac. After the reinstall Parallels complained that it could not start because of a missing file. I then reinstalled Parallels and then followed that with Windows XP. After I was sure this was running well I changed the VM settings so that they pointed to my previous installation. Now I had my old Windows XP installation up and running once again. Parallels complained that it needed to update Parallels tools. Once this was complete life was just as it was before the failed game installation (which I immediately uninstalled). The program my son was trying to install is a 3D intensive game. I still have no idea what caused Parallels to crash and lock up in this way but the moral of this story seems to be, stay away from 3D gaming.
     

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