Cancel automatic renewal

Discussion in 'Account and Subscription Management' started by FabioV, Nov 16, 2020.

  1. FabioV

    FabioV Bit poster

    my one year subscription expired and a try of renewal has been made and declined by my bank.
    I actually realised that I don't need your service anymore so I'm kind of glad it worked that way. The problem is that right now I cannot delete my subscription, or at least I'm not able to locate where I can do it.

    Can you please assist me into canceling any open subscription with my account?

    Kind regards

    Attached Files:

  2. Hello, we've checked your subscription and it still auto-renewable.
    In order to turn the autorenewal off please check this KB article.
  3. FabioV

    FabioV Bit poster

    Thanks for the answer Maria.
    Unfortunately I opened the article and I'm not able to replicate the actions described in it.
    As you can see from the screenshot I attached in my first post, I don't have the button available to turn off the autorenewal.

    This is my Subscription Status. As you can see, next to Subscription Renewal I don't have a button to turn it off.

    This screenshot comes from the kb article. There is clearly a button to turn the subscription off.

    Can you please advice how to continue?
    Kind regards,

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