I would like to cancel my subsciption. I haven't changed my payment method but I believe it would be automatically paid tomorrow. If the payment hasn't been done I would just like to cancel my subscription but if the payment has been done, I would like a refund. My cleverbridge reference number is 326247619
Let us inform you that we have made a refund for a purchase #326247619 of the product Parallels Desktop Mac Pro Edition Subscription. The money will be returned within the next 5-7 business days.
Hello, about a month ago I used a Parallels Desktop and it subscribed automatically. I forgot to cancel my subscription. A couple of days ago on the 1st of April, my subscription auto-renewed itself without my desire. Is it possible to cancel my subscription and have my money refunded? Thank you in advance.
Hello min5, Regarding your refund request, please note that Apple does not permit returns or offer refunds for products purchased through the App Store, including Parallels Desktop. As a result, Parallels can't process returns or refunds for Parallels Desktop sold by Apple. To request a refund, please contact Apple Support directly: http://www.apple.com/en/support/contact/
Hi, I would like to request a refund due to the auto renewal that I was not aware of. Thanks in advance Cleverbridge reference number 393911662
This is not really a reply. I would also like to cancel my subscription, but all I could figure out how to do is post a reply. Sorry
Hello, We have sent you a private message to request for additional information to proceed further with your request. Thank you.
Hello, In order to manage auto-renewal of your subscription, follow the steps below: 1. Sign to your Parallels account. Subscriptions on the Dashboard are divided by products. Click on Active subscriptions under one of the products to view the subscriptions list. 2. Click on the subscription you'd like to manage. 3. There's a Status box with the Subscription Renewal property. On means the automatic renewal of a subscription is enabled; Off means it's disabled. 4. Manage auto-renewal by clicking on the Turn Off or Turn On button in the Status box. Kindly refer to this link for more information: https://kb.parallels.com/123306
Hi, please can I request a refund and cancellation for the auto renewal that I was not aware of? Thank you very much for your help with this matter. Cleverbridge reference number 431934051
Hello, I would like to cancel my subscription, please. The payment failed because it got declined. My cleverbridge reference number is: 433902597 Thank you
Dear support, I would like to request a refund for my Parallels Subscription that went through yesterday, I thought I already cancelled it, but apparently it was still active. I have cancelled it again in the meantime, but would like a refund of the following reference number: 444831146 Many thanks in advance.
Hello i wanna cancel my subscription but i can't do it, it shows up as active still. Please cancel it before it charges me. I don't wanna use this account anymore. Reference number ; or idk where to find but this my key 6J9SEC-5W2SZZ-YQMP5G-RSGA4J-8SYTK7
Hello Jennifer, From the information available to us, your subscription was purchased through the AppStore. As such, you are required to manage the cancellation yourself. To do this, kindly follow the steps provided below on your Mac computer: Open the App Store app (Parallels Desktop). Click your name. If you can't find your name, click Sign In. Click Account Settings. Scroll to Subscriptions, then click Manage. Next to the subscription, click Edit. Click Cancel Subscription. If there is no Cancel or Cancel Subscription button, the subscription is already canceled.
Dear support, My subscription auto renewed today which was not required. I'd like to request a Refund. My reference number is 453783245. Thanks.
Hello, Thank you for contacting Parallels Support Team. As per your request, the refund for the Parallels Desktop for Mac been initiated for order № 453783245. Funds will be credited back within 5-7 business days. License key Parallels Desktop for Mac will be deactivated shortly. Thank you
