Cannot access support despite having an active subscription

I have an active subscription for Parallels Desktop for Mac Pro Edition, and and inactive subscription for the same. When I start Parallels, I open up the About Parallels box and then click on the Account & License button and I see both subscriptions, the active and inactive. When I login to the website, it only shows me the inactive subscription, and therefor I cannot contact support. Can someone please help me so that I can contact support?