Cannot activate Toolbox

Discussion in 'Parallels Toolbox for Mac' started by eCommerceT, Apr 1, 2021.

  1. eCommerceT

    eCommerceT Bit Poster

    Messages:
    1
    MacBook Pro 2019 model
    Big Sur (11.2.3)

    When I try to activate the toolbox, I get a "The license server doesn't accept your product license.". If it helps, this error takes a minute or two to show up; it's not immediate.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    please reply us back with the details via the private message.
     
  3. ltpdebs

    ltpdebs Bit Poster

    Messages:
    1
    I have a subscription but I cannot activate the toolbox. What am I doing wrong? It is the same subscription key right?
    I get "This licence is already in use..." so I click on "Activate on this Mac". I then get the following message "This licence is associated with another parallels account. Please sign in using this account and try again" but I am definitely signed in on the right account.
     
  4. MartinK29

    MartinK29 Bit Poster

    Messages:
    2
    Hello Maria,
    I have the same Error on MacBookPro 2019 MacOS BigSur 11.2.3. Activation of Toolbox wasn't successful after approx. 2 minutes. licence rejected...
    Where can i get help?

    CU Thomas
     

    Attached Files:

  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, please provide me with your key via the private message.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi please reply me back via the private message with your key and Parallels Account email address
     
  7. MartinK29

    MartinK29 Bit Poster

    Messages:
    2
    Hello Support,
    due to billing Issues i received a new Licence-Key. And i have the same Issue with Parallels-Toolbox again:

    No Activation possible Licence-Server doesn't accept Licence-Key

    These are Errors in Parallels Licence Database. We've paid for the Product but we can't use it :mad:
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    we've made some changes please check the issue.
     
  9. DougL6

    DougL6 Bit Poster

    Messages:
    1
    Hello Maria, I appear to have the same issue. I have 2 active subscriptions to Parallels Desktop for Mac Pro Edition V16.5 including 2 for Parallels Toolbox and have 2x license keys. The Primary key works for Parallels Toolbox, but the second licence key labelled as Key #1 doesn't work. The dialog hangs for a couple of minutes and is rejected. Can you help please ?
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    please sorry for the delay in response.
    Could you reply me back via the private message with your license keys please?
     
  11. DeveshB

    DeveshB Bit Poster

    Messages:
    3
    I upgraded to parallels a few days back, and when I use the activation key for the toolbox, I am getting the error The license server doesn't accept your product license. Can you please help?
     
  12. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you reply us back via the private message with your license key please?
     
  13. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    Licence key dosent work anymore for me either
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, what is the error message you are getting while trying to activate your license key.
     
  15. SteveD9

    SteveD9 Bit Poster

    Messages:
    5
    I am having a similar problem. I bought a new MacBook Pr M1max and installed Parallels on my new Mac. My license is good through 4/17/2022. Now Toolbox says my trial period has expired. I put in my license number and it says the license is already in use. So I click activate on this Mac. It then says this license key is associated with another Paralells account. Please sign in using this account. I cannot find anyway to do that. Thank you for any help you can provide.
     
  16. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    we've found the license key (that starts from SJA5VE-*****......) and made neseccary changes with it,
    Please try to activate and check the issue.
     
  17. SteveD9

    SteveD9 Bit Poster

    Messages:
    5
    Hello Maria. Still not working.
    I restarted the program, then rebooted but still get the same error messages. Again thanks for helping me with this.
     
  18. AlexandreL6

    AlexandreL6

    Messages:
    1
    3 computers activated, but i'm the only user
     
  19. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, kindly help us with the screenshot of your Parallels account.
     
  20. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    This is screenshot about issue.

    Thanks
     

    Attached Files:

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