Cannot activate Toolbox

Discussion in 'Parallels Toolbox for Mac' started by eCommerceT, Apr 1, 2021.

  1. UweK12

    UweK12 Bit Poster

    Messages:
    3
    I do have the same Problem.
     

    Attached Files:

  2. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    Maybe i'm wrong, but I tried to reach many ways for customer service about "Cannot activate toolbox". First support request was on Facebook Messenger and now before holidays on forum here and situation not yet repaired... Is there any other platform to reach more dynamic customer service a 1 one-year plan? Almost 2 months are passed now! I just bought my activation on november 20, 2021 and already told me I have 3 activations working yet...
     
  3. UweK12

    UweK12 Bit Poster

    Messages:
    3
    Does it help to send you the License Code too verify the problem ort that you can send me a valid code?
    Uwe
     
  4. UweK12

    UweK12 Bit Poster

    Messages:
    3
    What I found:
    Even deinstallationn and install an 7 days demo version does not help. The Demo version tries too use the license code with the same effect.
    If I use an older License code von rev. 7 the answer comes after a second, with an valid license code the answer comes after an minute or so.
    Uwe
     
  5. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, we have sent you private message. Kindly check and response.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, have you purchased only Parallels Toolbox subscription? or Parallels Desktop for Mac subscription?
     
  7. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    Parallels Toolbox subscription
     
  8. SteveD9

    SteveD9 Bit Poster

    Messages:
    5
     
  9. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Please try again
     
  10. SteveD9

    SteveD9 Bit Poster

    Messages:
    5
    Still does not work. Can anyone help me?
     

    Attached Files:

  11. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    Hello Maria, suggestion here ... What would you say if we re-subscribed to a new subscription and Cleverbridge reimbursed us afterwards? Fixing this situation permanently for everyone would seem to be the best solution.
     
  12. AlexandreL3

    AlexandreL3 Bit Poster

    Messages:
    6
    Finally fixed here. Admnistration could help me
     
  13. SteveD9

    SteveD9 Bit Poster

    Messages:
    5
    Hello Maria, I have tried again and again. I have uninstalled and re installed and still does not work. I still get the exact same error message. Can you please help me?
    Thanks.
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, we have sent you a private message. Please help us with your Parallels Toolbox license key over there.
     
  15. TravisB3

    TravisB3 Bit Poster

    Messages:
    2
    Help, I have a toolbox license that was activated on three different macbooks that died. Can you please remove both of those activations?
    Thank you,
    Travis Burmaster
     
  16. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,039
    Hi, please refer to this KB article article for removing Parallels Toolbox from your Mac. We have deleted your message as it contains your private details. Kindly do not share your personal details on a public forum due to security purpose.
     

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