Cannot cancel subscription on my account no matter how many times I click to disable it

Discussion in 'Account and Subscription Management' started by EmilyA2, Feb 16, 2021.

  1. EmilyA2

    EmilyA2 Bit Poster

    Hi! I really need to cancel my subscription. I have clicked "turn off autorenewal" a million times in my account. I cannot turn off my subscription or remove my payment card. Can somebody help me?
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    we've checked your account and would like to inform you that the autorenewal has been disabled.
    Please logout from your account login into it and check the issue.

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