Cannot install macOS VM on Sonoma 14.3.1

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by DanielK53, Feb 27, 2024.

  1. DanielK53

    DanielK53 Bit poster

    Messages:
    4
    I cannot get a macOS VM to run on Sonoma 14.3.1 on M1 MacBookPro 16" 2021 (also on Sonoma 14.3.1) - Parallels Version 19.2.1 (54832)...
    STEPS
    1. Installed Parallels Desktop Pro (trial)
    2. Created VM the only way possible: Download macOS image (through wizard)
    3. Started VM
    Note: Also tried download another time, install directly from downloaded file and from command line.
    OBSERVED
    • VM starts booting (turning wait cursor; then Apple logo black screen with progress bar)
    • Progress bar goes to about 25% and gets stuck
    • After ~30s the VM shuts down silently
    It has all permissions that installations wanted and also that support recommended me to set (full disk access, accessibility and screen recording). Tried on a fresh local admin account as well. There is plenty of memory, CPUs and disk space.
    Note: Other VMs work just fine (for example Ubuntu box).

    LOGS
    I can find this related to the incident (from reporting tool logs):
    02-26 11:34:47.074 F /macvm:7335:b06b/ Installation progress : Fract(%25.00), Units(25/100), Finished(0), Cancelled(0), Kind((null)), Est(0)
    02-26 11:34:47.074 F /macvm:7335:b06b/ Installation progress : Fract(%25.00), Units(25/100), Finished(0), Cancelled(0), Kind((null)), Est(0)
    02-26 11:35:41.424 F /macvm:7335:b06b/ Installation failed: An error occurred during installation. Installation failed.
    02-26 11:35:41.425 F /StateMachine:7335:b06b/ VM state(VmStateInstalling): enqueued 'VmLocalCmdKill'(20005) command
    02-26 11:35:41.428 F /StateMachine:7335:b093/ VM state(VmStateInstalling): delay 'VmLocalCmdKill'(20005) command
    02-26 11:35:41.428 F /StateMachine:7335:b093/ VM state(VmStateInstalling): changed to VmStateStopped
    02-26 11:35:41.428 F /StateMachine:7335:b093/ VM state(VmStateStopped): started 'VmTimerShutdown' timer, delay 120000 ms, times to fire 1
    02-26 11:35:41.428 F /macvm:7335:b093/ Cancelling installation
    02-26 11:35:41.428 F /macvm:7335:b093/ Installation progress : Fract(%25.00), Units(25/100), Finished(0), Cancelled(1), Kind((null)), Est(0)
    02-26 11:35:41.429 F /macvm:7335:b093/ Failed to cancel installation.
    02-26 11:35:41.429 F /macvm:7335:b093/ Terminating VM Process ...


    Anybody has any advice?
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    536
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  3. DanielK53

    DanielK53 Bit poster

    Messages:
    4
    report ID is: 451939067
     
  4. Karim2024

    Karim2024 Bit poster

    Messages:
    2
    Hi Any updates on this, I having the same issue. Thanks!
     
  5. DanielK53

    DanielK53 Bit poster

    Messages:
    4
    Hello, I've had a support issue open with Parallels about this, since we were evaluating the purchase. They were not able to solve it and we have finally given up. So, sorry, I don't know about any root cause or solution for this.
     
  6. DanielK53

    DanielK53 Bit poster

    Messages:
    4
    You can reference our case #4628328. They have closed it as "Solution Provided" (which is not true) so you can press them a bit about it ; )
     

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