Cannot install newest version of Parallels Desktop for my Mac, please Help!

Discussion in 'Installation and Configuration of Parallels Desktop' started by AmieH, Jun 22, 2010.

  1. AmieH

    AmieH Bit poster

    Messages:
    1
    This is the support request I tried sending to Parallels Desktop but apparently I have no support! Please could you forum people help to resolve this issue, I would be very very happy! Here is the message I sent them:

    Hi. When I try to install Parallels desktop I am presented with the message 'A new version is available: It is recommended to install the new version of Parallels Desktop 4.0. Do you want to install it now?'. Once I click 'Install current', the following message appears; 'Unable to start the installation: The downloaded DMG file cannot be mounted. Go to your Mac Desktop, mount the "(null)" file manually, and start the installation again.' I have mounted this 'null' file and tried to install but am still getting the same message! This has happened every time I've tried installing it, I can't even use it the software after paying out for it!


    Any ideas? Or anyone had a similar problem?
    Thanks!
    Amie
     

Share This Page