Cannot install upgrade

Mac Air 2013 running Parallels 14.1.3 under Mojave suddenly, irretrievably died. Bought new Mac with Monterey. Migrated data with my backup from time machine. Everything transferred, however Parallels 14.1.3 would not run on Monterey, so bought upgrade to Parallels 17. It will not start: "Parallels Desktop could not be started." Now what? When I looked for Support, the option does not include email or phone support, even though the upgrade purchase said both would be offered for 30 days. Can someone help? Who do I call?

 

Hello @JamesH52, please provide the screen shot of the error you are getting.

 

No screenshot. But it says:
Parallels Desktop could not be started.
Please try again.
Help me solve the problem
Send Report OK

There is no problem code

 

Hi, please follow the steps mentioned in https://kb.parallels.com/en/113990 for resolving the issue.

 

Thank you for your reply.
https://kb.parallels.com/en/113990 did not resolve the issue. The app is grayed out, zero bytes - not able to move, or remove to trash.

 

Hi, please uninstall Parallels Desktop by following https://kb.parallels.com/en/124255 and reinstall it. Then try to activate.

 

Hi, thanks for the advice! I had the same problem, I reinstalled and it worked

 

Hi, we are glad to hear your issue has been fixed. Please reach us back for any further queries.