Cannot reactivate mac mini after hard disk replacement

Discussion in 'Account and Subscription Management' started by torbenf, Dec 8, 2015.

  1. torbenf

    torbenf Bit poster

    Messages:
    5
    It seems my macbook pro and mac min somehow got mixed up.
    I would like to end up with these four computers:

    macbook air
    macbook pro
    mac mini
    C1400166
     
    Last edited: Dec 8, 2015
  2. torbenf

    torbenf Bit poster

    Messages:
    5
    Well, a moment later, the macbook pro looked like a macbook, and it connected to the macbook pro.
    Now, the mac mini is missing.
     
    Last edited: Dec 8, 2015
  3. torbenf

    torbenf Bit poster

    Messages:
    5
    Is this the way to get support for Access? If not, please guide me.
    Generally the problem is:
    The mac mini says "Accessible".
    But it is does not appear in the list of computers (https://access.parallels.com/#/computers/ when logged in)
     
  4. torbenf

    torbenf Bit poster

    Messages:
    5
    Sometimes I see a mac mini, but when I connect to it, I discover that it really is the macbook pro.
    I tried to remove Access on the mini with AppCleaner and reinstall. No difference. It seems that Access thinks that the mini and the pro is the same computer.
     
  5. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    To resolve the issue you have reported please reinstall Parallels Access on your remote computer(s):
    1. Uninstall Parallels Access: http://kb.parallels.com/117142
    2. Login to https://account.parallels.com/ with your Parallels account credentials.
    3. Install Parallels Access: http://kb.parallels.com/116770
    If you still experience an issue after Parallels Access reinstallation, please generate a Problem Report ID following the instructions in this article: http://kb.parallels.com/en/116783 and reply to this email with the report ID.
    Note: if you have issues with the Parallels Access Mobile Client (Android, iOS), please submit a Problem Report ID following Part Two of the above mentioned KB.
     
  6. torbenf

    torbenf Bit poster

    Messages:
    5
    After some trial and error with the support staff, I was pointed to the solution:

    sign out
    /Applications/Parallels Access.app/Contents/MacOS/paxctl set --reset-host-id
    sign in

    from http://kb.parallels.com/en/121134
     
  7. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    We are glad that the issue is resolved. Feel free to get in touch for further support.
     

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