Cannot reinstall Parallels tools after updating to 17.1.2

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Parallels User

I cannot install parallels tools on my Ubuntu 22.04 "jammy" VM after applying the Parallels update 17.1.2. No new activity is recorded in the /var/log/parallels-tools-install.log file. I have shut down and started my VM multiple times and tried the "Actions|Update Parallels Tools" after each reboot. A dialog pops up asking for my password, which I enter (leaving the "sudo" radio button selected). A failure dialog comes up stating the install failed and asks to look at the /var/log/parallels-tools-install.log file...

2022-02-26T09:47:39-0600: nt to 'long unsigned int' from 'void *' makes integer from pointer without a cast [-Wint-conversion]
179 | port += dev->base_addr;
| ^~
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_common.h:183:24: warning: passing argument 2 of 'iowrite64' makes pointer from integer without a cast [-Wint-conversion]
183 | iowrite64(val, port);
| ^~~~
| |
| long unsigned int
In file included from ./arch/arm64/include/asm/io.h:185,
from ./include/linux/io.h:13,
from ./include/linux/irq.h:20,
from ./include/asm-generic/hardirq.h:17,
from ./arch/arm64/include/asm/hardirq.h:17,
from ./include/linux/hardirq.h:11,
from ./include/linux/interrupt.h:11,
from ./include/linux/pci.h:38,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:7:
./include/asm-generic/io.h:769:64: note: expected 'volatile void *' but argument is of type 'long unsigned int'
769 | static inline void iowrite64(u64 value, volatile void __iomem *addr)
| ~~~~~~~~~~~~~~~~~~~~~~~^~~~
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/prl_fs.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_notifier/Installation/lnx/prl_notifier/prl_notifier.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs_freeze/Snapshot/Guest/Linux/prl_freeze/prl_fs_freeze.ko due to unavailability of vmlinux
Start installation of prl_tg kernel module
Start installation of prl_fs kernel module
Start installation of prl_fs_freeze kernel module
Start installation of prl_notifier kernel module
DKMS modules were added successfully
DKMS modules for kernel 5.15.0-18-generic were built successfully
DKMS modules for kernel 5.15.0-18-generic were installed successfully
Parallels Guest Tools were installed successfully!
Please, reboot your OS to finish installation of Parallels Guest Tools.
2022-02-26T09:47:39-0600: execCmd: ./install --install [0]
2022-02-26T09:49:05-0600: Guest OS is going to reboot.
 
SubhajitD said:
I cannot install parallels tools on my Ubuntu 22.04 "jammy" VM after applying the Parallels update 17.1.2. No new activity is recorded in the /var/log/parallels-tools-install.log file. I have shut down and started my VM multiple times and tried the "Actions|Update Parallels Tools" after each reboot. A dialog pops up asking for my password, which I enter (leaving the "sudo" radio button selected). A failure dialog comes up stating the install failed and asks to look at the /var/log/parallels-tools-install.log file...

2022-02-26T09:47:39-0600: nt to 'long unsigned int' from 'void *' makes integer from pointer without a cast [-Wint-conversion]
179 | port += dev->base_addr;
| ^~
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_common.h:183:24: warning: passing argument 2 of 'iowrite64' makes pointer from integer without a cast [-Wint-conversion]
183 | iowrite64(val, port);
| ^~~~
| |
| long unsigned int
In file included from ./arch/arm64/include/asm/io.h:185,
from ./include/linux/io.h:13,
from ./include/linux/irq.h:20,
from ./include/asm-generic/hardirq.h:17,
from ./arch/arm64/include/asm/hardirq.h:17,
from ./include/linux/hardirq.h:11,
from ./include/linux/interrupt.h:11,
from ./include/linux/pci.h:38,
from /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.c:7:
./include/asm-generic/io.h:769:64: note: expected 'volatile void *' but argument is of type 'long unsigned int'
769 | static inline void iowrite64(u64 value, volatile void __iomem *addr)
| ~~~~~~~~~~~~~~~~~~~~~~~^~~~
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/prl_fs.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_notifier/Installation/lnx/prl_notifier/prl_notifier.ko due to unavailability of vmlinux
warning: the compiler differs from the one used to build the kernel
The kernel was built by: gcc (Ubuntu 11.2.0-14ubuntu1) 11.2.0
You are using: cc (Ubuntu 11.2.0-16ubuntu1) 11.2.0
Skipping BTF generation for /usr/lib/parallels-tools/kmods/prl_fs_freeze/Snapshot/Guest/Linux/prl_freeze/prl_fs_freeze.ko due to unavailability of vmlinux
Start installation of prl_tg kernel module
Start installation of prl_fs kernel module
Start installation of prl_fs_freeze kernel module
Start installation of prl_notifier kernel module
DKMS modules were added successfully
DKMS modules for kernel 5.15.0-18-generic were built successfully
DKMS modules for kernel 5.15.0-18-generic were installed successfully
Parallels Guest Tools were installed successfully!
Please, reboot your OS to finish installation of Parallels Guest Tools.
2022-02-26T09:47:39-0600: execCmd: ./install --install [0]
2022-02-26T09:49:05-0600: Guest OS is going to reboot.
Click to expand...
Hello, is there any error message while trying to reinstall Parallels Tools? Is it M1 Mac or Intel Mac?
 
This is an M1 Mac. Note that I was able to successfully install Parallels Tools on this VM, and have been using it like this for a while. The error started occurring today after upgrading to Parallels 17.1.2.
The error is shown in a GUI message box:
Title of window: "Parallels Tools Installation Agent"
Summary: "An error has occurred while installing Parallels Tools."
Detail: "Restart the virtual machine and try again. If the problem persists, see /var/log/parallels-tools-install.log for more information"
 
Hi @SubahjitD! I've found a workaround for now.
Right click the contents of the install disk and then "Open in Terminal".
Then simply run `sudo su` to get a root shell, then `./install` and follow the prompts.
It will probably prompt you to install a few dependencies as it did for myself.
Hope this helps.
 
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