Cannot transfer licence key to new account

Discussion in 'Account and Subscription Management' started by DanielN8, Feb 5, 2020.

  1. DanielN8

    DanielN8 Bit Poster

    Messages:
    4
    I can't transfer my licence to an other account.
    When I enter the key to the new account, I get the error "Key already in use by another email".
    The old account has already been deleted.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi, please provide us with your new email and with your key via the private message.
    Thanks in advance.
     
  3. DanielN8

    DanielN8 Bit Poster

    Messages:
    4
    Hi Maria, thanks for your reply.
    I'm sorry for asking, how can I send you a pm? I can't find any button.
     
  4. DanielN8

    DanielN8 Bit Poster

    Messages:
    4
    Oh, I see... by replying to your post, it's allready private...
    I'm trying to transfer the following Key to address:
    Parallels Desktop 14 for Mac: N***7W-****5J-C****8-V****K-2***Z5
    old e-mail: anina.h*****@abacus.ch
    new e-mail: patrick.s***nk@abacus.ch
     
    Last edited by a moderator: Feb 11, 2020
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,693
    Hi, your key has been moved to your new email. please check.
     
  6. DanielN8

    DanielN8 Bit Poster

    Messages:
    4
    thank you very much. It worked.
     
    Maria@Parallels likes this.
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Glad to know:)
    Thank you for sharing results.
     

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