Can't activate parallels toolbox.

Discussion in 'Parallels Toolbox for Mac' started by m.Nak, Aug 16, 2019.

  1. RafaelI

    RafaelI Bit Poster

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    1
    Unable to activate a valid Parallels Toolbox license. "The license server doesn't accept your key." This appear even if the Parallels desktop license is activated.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello,
    we've made necessary changes, please restart your Parallels Toolbox and check the issue.
     
  3. WarrenY

    WarrenY Bit Poster

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    2
    I'm seeing this on my second Mac as well.

    And before you ask me to private-message you with that second key, I've searched for a way to do that and can't find it, so if you'd also tell me how, that'd help.
     
  4. TimothyK2

    TimothyK2

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    1
    Hi I have a similar problem with activating my parallel toolbox on my new Mac. I cannot seem to be able to deactivate the parallel toolbox on my other Mac account. Can anyone assist me?
     
  5. StephanH9

    StephanH9 Bit Poster

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    5
    "Unable to activate a valid Parallels Toolbox license. "The license server doesn't accept your key." This appear even if the Parallels desktop license is activated."

    Same. Please advise.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, please sorry for the delay in response.
    Do you still have an issue?
    Please provide us with your license ee if yes.
     
  7. J.G.F.P.R

    J.G.F.P.R Bit Poster

    Messages:
    4
    Hi, I have 3 licenses of Parallels Desktop. Because I replaces one of my 3 macs I moved one license over to the new macbook. Worked fine, except the fact that Parallels Toolbox is still not activated on my new machine, while it stays activated on the olde machine. When I enter the license key manually it tells me that the server doesn't accept it. Parallels Toolbox shows me the 2 other licenses I am using on other machines and suggests to use one of those. Don't want to do that since I need the toolbox on the other machines too. So, what can I do to move the toolbox license only from my old mac to the new one ? Regards, Joost
     
  8. J.G.F.P.R

    J.G.F.P.R Bit Poster

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    4
    The license-key I am using: C226EA-THHA6A-55Q3WB-VXAJ9Z-PYP7YZ
     
  9. SchroedersKater

    SchroedersKater Bit Poster

    Messages:
    40
    Hello,
    I also get "Your product license has expired". Please help!
     
  10. SchroedersKater

    SchroedersKater Bit Poster

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    40
    No help available? I already wrote a PM, but didn't receive any answer yet.
     
  11. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    97
    Hello, We have made the necessary changes. Please try activating using the above key and check. Thanks.
     
  12. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    97
    Hello, Please reply to in personal message with the license key, we will check and get back to you. Thanks.
     
  13. Username42

    Username42 Bit Poster

    Messages:
    6
    Exactly have the same problem, cannot activate the toolbox with an active parallels desktop Mac Pro subscription, sending key as a PM and gently asking for the necessary changes to be made.
     
  14. Username42

    Username42 Bit Poster

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    Hm, seems I cannot send PMs on my own, but need to be contacted instead? Or I am not able to find the feature.
     
  15. Username42

    Username42 Bit Poster

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    Hello? I want to use your product, not only purchase it.
     
  16. McallenT@Parallels

    McallenT@Parallels Staff Member

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    97
    Hello, Please reply in a personal message with the license key, so we can assist you further. Thanks, McAllen.
     
  17. Username42

    Username42 Bit Poster

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    6
    Did so (started a "conversation") - patiently waiting for an update!
     
  18. Username42

    Username42 Bit Poster

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    Still waiting...
     
  19. Username42

    Username42 Bit Poster

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    6
    And still waiting ... great customer support.
     
  20. SchroedersKater

    SchroedersKater Bit Poster

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    40
    Fantastic service! A non-satisfying solution from Maria after more than 3 months.
    Now I know, where I'm not going to buy again after more than 10 years being a customer of Parallels.
     
    Username42 likes this.

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