Can't activate parallels toolbox.

Discussion in 'Parallels Toolbox for Mac' started by m.Nak, Aug 16, 2019.

  1. NoamZ

    NoamZ Bit Poster

    Messages:
    3
    Any update regarding this?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've made some changes, please check the issue.
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've changed some settings, please check the issue.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we cannot share your license key in public, please check your inbox for more info.
     
  5. CosminD

    CosminD Bit Poster

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    2
    Thank you Maria, all good, it activated just fine on the second laptop.
     
  6. AliC2

    AliC2 Bit Poster

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    2
    I have a similar issue. I have Parallels Desktop for Mac v13. PTB has upgraded itself. Now I can not use it anymore, it requires a key for Parallels v14 or above?
    Could you please help me to reinstate PTB.
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    You can use this link to download the older version of Parallels Toolbox but it is not compatible with the latest macOS X versions.
     
  8. AliC2

    AliC2 Bit Poster

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    2
    Thank you. The new installation upgraded itself once again asking for a new key, however, it also gave me the option to downgrade which I did. That finally seemed to resolve the problem.
     
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We are glad that the issue is resolved.
     
  10. JosephC6

    JosephC6 Bit Poster

    Messages:
    2
    Same issue: " The license server does not accept your product license" I have 2 parallels subscriptions with activation keys that are supposed to work for both parallels and parallels toolbox for mac. Have logged in and out of toolbox, but the issue persists .
     
  11. Joney

    Joney

    Messages:
    1
    I'm own PD15.14, it sure be include toolbox. but when put key of PD15.14 to toolbox, it says that key is over-date, How come?
     
  12. IvanP3

    IvanP3 Bit Poster

    Messages:
    1
    Hi! I tried to move my licence to new Mac. Everything went fine with Parallel desktop, but I am not able to activate Parallels Toolbox - I only get the massage Your product licence has reached the activation limit.
     
  13. OdinD

    OdinD Bit Poster

    Messages:
    2
    I'm having the same issues. I upgraded my PDM 14 to PDM 15 and when I went to launch PTB from the menu bar, I received the error: "Invalid key. Your license key is invalid for this version of the Parallels Toolbox. Please downgrade or buy a new license." The new version is 3.0.5, which I believe was installed alongside PDM. I have three subscription licenses. Trying to tells me it will de-activate the license on another computer, and the third simply replies "The license server doesn't accept your product license."
     
    Last edited by a moderator: Aug 10, 2020
  14. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we found only business license at your account ivan.cevi*****@cev***vic.eu
    Please confirm that you you would like to reactivate it.
     
  15. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we didn't find any key at your Parallels account odi******oa*s1@gmail.com
    Could you please share with us your email address or license key via the private message?
     
  16. DaisukeK2

    DaisukeK2 Bit Poster

    Messages:
    1
    I have two subscription license, but one license key is not accepted by license server.
    595AEV-*****
    Parallels Desktop is working fine on same key.
     
  17. Sven G

    Sven G Bit Poster

    Messages:
    48
    Exactly the same problem, here: today, after purchasing a new Parallels Desktop Pro upgrade subscription for 2 computers (replacing a similar old subscription for 4 computers, of which I had deactivated automatic renewal for today, but it got renewed anyway (!): very strange, but here I'm already in talk with Cleverbridge for a refund...), one key (beginning with S) is accepted in Parallels Toolbox, the other (beginning with 6) is not (rejected by the licensing server): how to solve this...? (BTW, Parallels Desktop works fine with both keys, one on each computer.) Thank you for a solution...
     
  18. James Rome

    James Rome Kilo Poster

    Messages:
    130
    I have the same issue as #97. I updated Parallels to V16.0 (twice incorrectly). Parallels Toolbox says I do not have a valid license. I can't get my key in account settings since most is ****
     
  19. Sven G

    Sven G Bit Poster

    Messages:
    48
    ... And this seems to be a quite serious issue: in my account, it says that I have Parallels Toolbox for 2 computers, yet only the "main" serial number activated it, and only on one computer (I tried to use the "successful" serial number also on the other computer, but it says that I needed to deactivate it on the first one, or something similar; and activating it on the second computer indeed deactivated it on the first! which makes no sense at all, as I purchased 2 licenses...). There is a big problem with simultaneous purchases of 2 licenses, evidently: how to solve this...? Thank you...

    (BTW, for my other problem, the Parallels sales support on Cleverbridge doesn't seem to answer emails submitted through its web forms: maybe there is something that doesn't work, also here (after the Captcha verification and submitting the form, only a blank page appears, without any confirmation: very strange...)...?)
     
  20. Sven G

    Sven G Bit Poster

    Messages:
    48
    ... I submitted a technical report for the second computer, after trying to activate Parallels Toolbox with the second key:

    Report ID: 348236671
    First 6 digits of the key: 6R7MEK
     

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