Can't edit my Parallels account email address

Discussion in 'Installation and Configuration' started by ChrisH6, Jan 17, 2017.

  1. ChrisH6

    ChrisH6 Bit Poster

    Messages:
    4
    I'm not sure where to post this.. When trying to change my email address on the Parallels website account page, it won't accept the change, and instead shows an 'unspecified error' message. See attachment.
     

    Attached Files:

  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @ChrisH6
    We've shared a few details in private message. Please check & respond.
     
  3. RuiN

    RuiN Bit Poster

    Messages:
    1
    I am having the same problem. I need to change my email address asap as I am leaving my provider but it gives me an error on my mac. Could you post the solution?
     
  4. ChrisH6

    ChrisH6 Bit Poster

    Messages:
    4
    So far, no fix has been made. I still get this error.
     
  5. SalvadorJ

    SalvadorJ Bit Poster

    Messages:
    1
    Hi. I am having the same problem. I need to change my email address too, before I delete the email.
    Thanks.
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you follow the steps provided in the private message.
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you follow the steps provided in the private message.
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you follow the steps provided in the private message.
     
  9. Jeff_VA2SS

    Jeff_VA2SS Bit Poster

    Messages:
    14
    Hi, I having the same issue. Could you provide me the way to change my email address associated with my profile ???
    Regards, J-F
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Dear Jean, we would be happy to help you! Please check your private message for the steps provided to change the email address for Parallels Account.
     
  11. William 1

    William 1 Bit Poster

    Messages:
    1
    I am having an issue too. Could you send me steps on how to change my email address that is linked to my profile?
     
  12. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi William 1, we will be glad to help you with it. Could you please send us your email address which you would like to change and the new one. Please send it via the private message.
    Looking forward to your reply.
     
  13. bryanz1

    bryanz1 Bit Poster

    Messages:
    1
    Hello, i am having this problem as well, could i please get some steps on how to change my email address?
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have sent you some instructions in the private message. We request you to follow them to update your email.
     
  15. LuisE2

    LuisE2 Bit Poster

    Messages:
    1
    Same problem. When attempting to change the email address I receive the same message (i.e. Unspecified Error). Any chance we can get the solution posted so that others can benefit from the solution and not handle this on a case-by-case basis?
     
  16. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Dear LuisE2, we've sent you instructions in the private message. Please check and update it.
     
  17. I'm also unable to change my email address. How do we get this done?
     
  18. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi MitchellL1,
    We have shared a few details in private message. Please check and respond, we are here to help!
     
  19. StephanH1

    StephanH1 Bit Poster

    Messages:
    1
    Hello,
    I'm also can't change my email address. Could anyone help me?

    Thanks

    Stephan
     
  20. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    360
    Hello Stephan, we have requested for few information. Please check your private message and respond.
     

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