Can't find option to increase RAM

Discussion in 'Installation and Configuration' started by Bibi Fricotin, Feb 10, 2018.

  1. Bibi Fricotin

    Bibi Fricotin Bit Poster

    Messages:
    39
    I use Parallels 12 and the latest upgrade of Windows 10. I cannot find the option to increase RAM or change number of cores any more.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @Bibi Fricotin , please check if you have lock symbol at the bottom left of the Window . Please click on it and enter your Mac admin password to make the changes.
     
  3. Bibi Fricotin

    Bibi Fricotin Bit Poster

    Messages:
    39
    Nowhere with the machine shut down and the padlock unlocked do I have the option to change the amount of RAM or number of core I tried General, Options and Hardware and couldn't find it.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    It would be easy for us to check if you can share a screenshot of the configuration window.
     
  5. Bibi Fricotin

    Bibi Fricotin Bit Poster

    Messages:
    39
    In the Configure menu is it supposed to be under General, Options or Hardware ?
     
  6. Bibi Fricotin

    Bibi Fricotin Bit Poster

    Messages:
    39
     

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  7. Ajith1

    Ajith1 Parallels Support

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    2,720
    Under Hardware > CPU and Memory. You have to scroll to the top to get that option.
     
  8. Bibi Fricotin

    Bibi Fricotin Bit Poster

    Messages:
    39
    Got it, Thanks.
     
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Feel free to reach out to us.
     

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