Can't install free trial version for Desktop 19

Discussion in 'Licensing and Activation' started by JackH20, May 27, 2024.

  1. JackH20

    JackH20 Bit poster

    Messages:
    2
    Hello,
    I just purchased a used Macbook Pro (2019 version) and running Sonoma. My old Macbook Pro is a mid-2012 running OS High Sierra. I had Parallels 14 installed and running Windows XP and Windows 7. I tried to download and install a trial version of Parallels Desktop 19 to make sure I can run XP and Windows 7 (I'm not sure I can). However, when I downloaded the trial version and launched Parallels, it says I have an existing license for Parallels 14 and my only options are to upgrade to Pro or provide a key, but I wasn't provided a key for the trial version.
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    511
    Hello,

    Thank you for reaching out.

    Please follow the article https://kb.parallels.com/124227 to activate you trial.

    If you are still having issues, please share screenshot of the error.

    Thanks
     
  3. JackH20

    JackH20 Bit poster

    Messages:
    2
    Hi, I don't have the option for start a trial. These are my only options because it's looking at an obsolete version of Parallels.
     

    Attached Files:

  4. SilviaG1

    SilviaG1 Bit poster

    Messages:
    2
    hello, any feedback about this? i just begin to set up my new M3 and facing the same problem
     

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