Can't install Toolbox

Discussion in 'Parallels Toolbox for Mac' started by drhornstein, Aug 18, 2016.

  1. drhornstein

    drhornstein Bit Poster

    Messages:
    2
    I just upgraded to Parallels Desktop 12. During the installation of toolbox, I lost my internet connection. After regaining the connection, I started Parallels and it seems to work fine as does the virtual machine I'm using. When I go to Toolbox via the preferences menu and click install, the progress bar goes all the way to the end and stalls. Toolbox seems to be in the menubar, but when I click on it, nothing works and when I click the Folder icon it says that Toolbox Tools can't be found. When I then quit Parallels, it is unresponsive and I have to force quit. I restarted my computer and got the same result. Something needs to be cleaned up, but I don't know where to look. A search for Toolbox comes up empty.
     
  2. MarkH14

    MarkH14 Bit Poster

    Messages:
    4
    Same (but without lost internet connection). Parallels toolbox tried to install but never completed. As drhornstein writes, the progress bar is 100%, need to force quit Parallels Desktop and no tools in Parallels Toolbox etc. Tried to install the tool box via preferences same result.

    Silly me for upgrading so fast.
     
  3. MikaelL2

    MikaelL2

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    1
    Same here, but also without lost internet. Installation just hangs at 100% but does not complete but can't be cancelled either. I get the menubar item but it won't work since the application isn't fully installed. Force quit and try again is a no go either. Oh well, I did not have this toolbox before, so I guess it isn't so important...

    Update: tried quitting everything, restart computer, install toolbox again, it downloads up to 100% and then just sits there.

    OS X 10.11.6. iMac 3,2GHz i5, 24 GB RAM
     
    Last edited: Aug 19, 2016
  4. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
  5. RobertY1

    RobertY1 Bit Poster

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    I uninstalled Parallels Desktop 12 for Mac by dragging the icon to the trash and restarting my Mac. After reinstall I still could not install Parallels Toolbox.
    I then downloaded Parallels Desktop Unstaller.app. When I ran it I got the message .The action "Run AppleScript" encountered an error.' I got the same error whether I was running from my personal account (administrator privileges are enabled), my main administrator account, or my "root" account. The system log shows the following when I get the error message: "Hertz-6 authexec[1250]: executing /System/Library/ScriptingAdditions/StandardAdditions.osax/Contents/MacOS/uid"
     
  6. GrantKennedy

    GrantKennedy Bit Poster

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    4
    Same problem here at Guna@parallels - followed your instruction without success. Can one roll back to version 11 until a patch is found please.
     
  7. Will2

    Will2 Bit Poster

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    Ditto. Trying to load Parallels Toolbox, but "Installing..." never ends... Screen Shot 2016-08-21 at 11.16.03 AM.png

    Running on iMac 4k. Upgraded from Parallels 11.
     
    Last edited: Aug 20, 2016
  8. MarkK4

    MarkK4 Bit Poster

    Messages:
    1
    Also having problems installing tool box after upgrading to version 12. It tells me no network connection which seems to be wrong because I can still use the browser to go on the web.
     
  9. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    The issue is under investigation by our devs. Meanwhile, try the steps below
    1. Quit Parallels Toolbox installation.
    2. Create a subfolder named "Parallels Toolbox Tools" under Applications folder.
    3. Start the installation of Parallels toolbox, the installation wizard will try to load Parallels Toolbox & may never end. However,you will have the applications installed under Parallels Toolbox Tools folder and you may stop the installation.
     
  10. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Have u tried uninstalling & reinstalling Parallels Desktop 12 for Mac?
     
  11. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    The issue is reported to our development team & we are working on it.
    Yes,you may downgrade to Parallels Desktop 11 for Mac until a patch is found.
     
  12. GrantKennedy

    GrantKennedy Bit Poster

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    4
    @ Guna@Parallels - thanks.

    I also tried the 'uninstalling & reinstalling Parallels Desktop 12 for Mac' twice with no joy.
     
  13. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Dear @GrantKennedy
    This should help you out!
    1. Quit Parallels Toolbox installation.
    2. Create a subfolder named "Parallels Toolbox Tools" under Applications folder.
    3. Start the installation of Parallels toolbox, the installation wizard will try to load Parallels Toolbox & may never end. However,you will have the applications installed under Parallels Toolbox Tools folder and you may stop the installation.
     
  14. GrantKennedy

    GrantKennedy Bit Poster

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    4
    Guna@Parallels - Thanks I tried that without success. I wait till a fix.
     
  15. Fastidious

    Fastidious Bit Poster

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    That worked for me. I uninstalled and reinstalled Parallels. I created the folder in Applications. I ran Toolbox install. It seemed to stall. I force quit Parallels Desktop to stop the process. When I opened the toolbox icon in the tool bar, it was all there. I then reopened Parallels. Thank you.
     
  16. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Glad it worked! Feel free to reach us for further assistance.
     
  17. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi All,
    We've released a Hotfix for Parallels Toolbox (1.0.1-221).
    To install the latest version of Parallels Toolbox, click on the Parallels Toolbox icon in the Mac menu > Check for Updates & download.
    Here is the list of issues addressed in the Hotfix for Parallels Toolbox (1.0.1-221)
     
  18. Will2

    Will2 Bit Poster

    Messages:
    5
    Nice fixes, but none affect my problem.

    Before anyone suggests, I am NOT going to reinstall Parallels or MacOS, reseat my memories, refresh my heat sink paste, or otherwise handle this problem myself.

     
  19. AntonMac

    AntonMac Bit Poster

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    2
    Where is russian forum? I can't install toolbox, no one solutions works for me. I bought a new problem, thank you.
     
  20. KarlE1

    KarlE1 Bit Poster

    Messages:
    1
    Just updated to 12 and attempted to install Toolbox. Same problem as people above. My toolbox version is 1.0.1-221 so fixes haven't worked for me! Running OS X 10.11.6 El Cap. Did the hot fix work for anyone?
     

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