Can't login, can't shutdown, can't suspend

Discussion in 'Installation and Configuration of Parallels Desktop' started by TonyC2, Jun 19, 2023.

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  1. TonyC2

    TonyC2 Member

    Messages:
    36
    pretty much sums it up.

    i get the windows control+alt+del to login screen, VM is not responding to control+alt+del keyboard event
    tried shutdown from the actions menu, nothing happens
    tried suspend from the actions menu, spins for a bit then reports it could not suspend the VM with a dialog and link to check a KB artcile but the link only shows the most recent KBs, nothing specific.

    anyone else encounter this? seems to have started the past week or so.

    Screenshot 2023-06-19 at 11.23.13 AM.jpg
     
    TonyC2, Jun 19, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    620
    Hello,
    For us to further investigate the technical issue, kindly provide us with the following information:
    1. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thanks
     
    Pramesh Boodadoo, Jun 19, 2023
    #2

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